Some careers shine brighter than others If you re looking for a career that will help you stand out join HSBC and fulfil your potential Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further HSBC is one of the largest banking and financial services organisations in the world with operations in 64 countries and territories We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions We are currently seeking an experienced professional to join our team in the role of AM Processing In this role you will Acquire a good understanding of processes assigned to allocate tasks on a daily basis to the team consisting of Customer Service Executive Handle escalations resolve queries and support team to handle customer queries issues effectively Plan capacity and perform volume analysis through effective allocation of resources Produce interpret and analyze Management Information Ensure compliance as per audit requirements by performing the required audit checks for the process Provide leadership to team assigned consistent with group and company policies and standards The jobholder is required to make decisions plan and control the team Abide by the respective operations manuals or any other manuals guidelines or procedures Identify and resolve queries on a day-today basis and also able to identify problems and recommend improvements Ensure that the process performance metrics are met Be proactive to put forward plans and able to prevent potential fraudulent situations Ensures operational efficiency and monitors workflow Prepares team capacity plan while fully utilizing the available resources Be able to generate understand and also interpret MI reports for business partners and GSC management Responsible to maintain a positive atmosphere in the team in which creativity thrives and processes and productivity are continuously improved Contributes to the development of subordinates with coaching counselling and monitoring staff competency multi-tasking To be successful you will Sound understanding and knowledge of Collections back office process Sound understanding of Process Management Ability to coach and develop staff Excellent English written and spoken hard-working organized diligent and a team player Highly customer oriented and interested in providing top quality customer service to internal and external customers Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements Ability to learn quickly and transfer knowledge appropriately Be a positive example team player and assist colleagues in achieving objectives Self-Motivated with sound problem solving organizing and planning skills Ability to make balanced decisions when under pressure giving due consideration to quality time scales and cost Demonstrate robust analytical and statistical skills Ability to analyse business trends to effectively utilize resources and manage productivity to achieve agreed PLAs Centre targets Strong and proven commitment to HSBC Values You ll achieve more when you join HSBC www hsbc com careers HSBC is an equal opportunity employer committed to building a culture where all employees are valued respected and opinions count We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment We encourage applications from all suitably qualified persons irrespective of but not limited to their gender or genetic information sexual orientation ethnicity religion social status medical care leave requirements political affiliation people with disabilities color national origin veteran status etc We consider all applications based on merit and suitability to the role Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website Issued By HSBC Electronic Data Processing India Private LTD

📌 Am - Processing (Telangana)
🏢 HSBC
📍 Telangana