Role Summary The Restaurant Trainer is responsible for developing delivering and monitoring training programs for all front-of-house FOH and back-of-house BOH team members This role ensures consistent service standards operational excellence and adherence to brand SOPs across the restaurant Key Responsibilities 1 Training Development Conduct onboarding training for new hires in FOH BOH Train staff on food beverage knowledge service standards grooming hygiene and customer interaction Deliver skill-based training sessions such as cashiering table service order taking upselling and complaint handling Provide kitchen training on food safety recipes portioning and equipment handling as required 2 SOP Implementation Ensure all employees follow brand SOPs and maintain quality consistency and safety standards Regularly audit restaurant processes and highlight gaps in operations Update and maintain training manuals checklists and SOP documents 3 Performance Monitoring Evaluate employee performance during and after training Provide constructive feedback and recommend further development plans Conduct refresher trainings and cross-training as needed 4 Coordination Communication Work closely with the Operations Team and Managers for training scheduling Support the Training Manager in implementing company-wide training directives Maintain training records reports and certifications 5 Customer Experience Ensure team members deliver exceptional guest service Observe service flow during peak hours and provide on-floor coaching Identify customer service gaps and recommend improvement plans Qualifications Skills Bachelor s Degree Diploma in Hospitality Management or related field Minimum 1-2 years of experience in the F B or QSR industry Strong knowledge of restaurant operations service standards and food safety Excellent communication presentation skills Ability to train motivate and mentor teams Strong organizational and reporting skills Flexible to travel between outlets if required Key Competencies Leadership Mentoring Attention to Detail Positive Attitude Teamwork Problem Solving Time Management Guest Service Orientation Job Type Full time Pay 20 000 00 - 35 000 00 per month Work Location In person