At NiCE we don t limit our challenges We challenge our limits Always We re ambitious We re game changers And we play to win We set the highest standards and execute beyond them And if you re like us we can offer you the ultimate career chance that will light a fire within you So what s the role all about Concierge will strive to deliver excellence in all conversations by connecting with leads to qualify or un-qualify them for our customers by engaging leads through SMS and email We ensure every lead we engage with is helped in an accurate and timely manner while discussing their interests over their preferred channel of choice Conversations are handled with empathy positivity and a willingness to meet all their needs Qualified leads are connected with our customers when they re available for live transfers or through our call connect system This position requires extensive computer experience as well as a thoughtful quality driven approach to lead engagement How will you make an impact Input leads responses notes and disposition statuses into the assigned incoming lead pro les Utilize systems to gather and con rm information prompted by incoming SMS email Provide exceptional customer service and written communication skills while working independently with discipline and motivation to succeed in a virtual environment Read and comprehend previous Lead to Concierge interactions to accurately continue the conversation to determine a quali ed or unquali ed lead Coordinate and con rm incoming leads that inquire about national services provided by our clients Accurately document all conversations according to standard operating procedures in our console Thoroughly follow client and department standards and system procedures Display a positive team focused attitude with the ability to adapt and embrace change to t business needs Thrive in an ever-growing and ever-changing environment Have you got what it takes High school diploma or equivalent required graduate Minimum 2-4 years of previous experience working in customer service required Ability to type 30 WPM required recommend increasing to 45 - 50 WPM Your performance will be measured by Quality 85 or higher AHT 45 seconds Schedule adherence 93 Accurately schedule appointments AWS Azure HP Dell VMWare and Citrix certifications are a plus What s in it for you Join an ever-growing market disrupting global company where the teams - comprised of the best of the best - work in a fast-paced collaborative and creative environment As the market leader every day at NiCE is a chance to learn and grow and there are endless internal career opportunities across multiple roles disciplines domains and locations If you are passionate innovative and excited to constantly raise the bar you may just be our next NiCEr Enjoy NiCE-FLEX At NiCE we work according to the NiCE-FLEX hybrid model which enables maximum flexibility 2 days working from the office and 3 days of remote work each week Naturally office days focus on face-to-face meetings where teamwork and collaborative thinking generate innovation new ideas and a vibrant interactive atmosphere Requisition ID 8676 Reporting into Manager Role Type Individual Contributor About NiCE NICE Ltd NASDAQ NICE software products are used by 25 000 global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NiCE software manages more than 120 million customer interactions and monitors 3 billion financial transactions Known as an innovation powerhouse that excels in AI cloud and digital NiCE is consistently recognized as the market leader in its domains with over 8 500 employees across 30 countries NiCE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law

📌 Contact Center Operations (Maharashtra)
🏢 NICE Actimize
📍 Maharashtra