Location Hyderabad Andhra Pradesh India Category Customer Service Transaction Processing Req ID 17075 Job Type Full-time regular Through our dedicated associates Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them You have an opportunity to personally thrive make a difference and be part of a culture where individuality is noticed and valued every day Job Track Description Performs business support or technical work using data organizing and coordination skills Performs tasks based on established procedures In some areas requires vocational training certifications licensures or equivalent experience General ProfileAbility to perform in an analytical and operational process Entry-level position with limited requirements for licenses training and certifications Applies experience and skills to complete assigned work Works within established procedures and practices Works with a close degree of supervision Functional KnowledgeBasic skillset in a range of processes procedures and systems Business ExpertiseSupports in the achievement of company goals by understanding how teams integrate for the best outcome Impacts a team through quality of the services and information provided Follows standardized procedures and practices and receives close supervision and guidance For consistency methods and tasks are described in detail LeadershipHas no supervisory responsibilities Problem SolvingAbility to problem solve self-guided Evaluates issues and solutions to provide the best outcome for the client and end-users Has limited opportunity to exercise discretion Interpersonal SkillsExchanges information and ideas effectively Responsibility StatementsResponds to open enrollment inquiries Completes transaction s related to the customer s inquiry Documents call by creating detailed notes in the case management system Completes callbacks in a timely manner and escalating as appropriate Adheres to call center metrics and guidelines within established procedures Performs other duties as assigned Complies with all policies and standards Conduent is an Equal Prospect Employer and considers applicants for all positions without regard to race color creed religion ancestry national origin age gender identity gender expression sex gender marital status sexual orientation physical or mental disability medical condition use of a guide dog or service animal military veteran status citizenship status basis of genetic information or any other group protected by law For US applicants People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation s by submitting their request through this form that must be downloaded Complete the form and then email it as an attachment to FTADAAA conduent com You may also