Job Title Patient Care Executive PCE Position Overview The Patient Care Executive PCE is the face of the clinic ensuring seamless clinic operations and an exceptional patient experience They play a vital role in handling clinic administration supporting doctors maintaining clinic hygiene and device functionality converting new leads to clinic visits handling patient follow-ups and managing patient grievances The PCE also encourages positive online reputation by proactively requesting patient reviews and resolving complaints to enhance patient satisfaction Key Responsibilities 1 Patient Adherence Support Offer end-to-end support to patients during visits Provide guidance and ensure proper medication as per doctor s advice Maintain cleanliness proper seating and a welcoming clinic atmosphere Explain prescribed treatments and help patients understand their health plans 2 Medical Product Sales Slot Utilization Achieve clinic sales targets for prescribed medical products Maintain clinic profitability and accurate product inventory Maximize clinic capacity utilization and ensure all slots are booked Follow up with existing patients to encourage return visits Make timely calls to new leads received and ensure clinic visits by booking appointments in the system 3 Administrative Clinic Management Monitor ensure clinic hygiene and cleanliness daily Check that all clinic devices e g BP machines ECG devices are properly maintained and in working order Maintain accurate clinic records and file all patient paperwork Handle front-desk administrative duties including registration payments inventory checks and report preparation Ensure all company protocols for clinic operations are followed 4 Grievance Handling Patient Satisfaction Listen carefully to patient queries and resolve complaints politely Follow up with patients after visits to review progress and address any concerns Escalate issues to the clinic head as per policy Prioritize patient satisfaction at all touchpoints 5 Online Reputation Management Encourage patients to leave positive Google reviews post-visit Maintain a warm and supportive patient experience to improve clinic ratings Respond to reviews professionally per company guidelines Proactively follow up on any negative feedback to ensure issue resolution Key Performance Indicators KPIs Patient Appointment Conversion Rate Percentage of recent leads successfully booked into appointments Slot Utilization Footfall of available slots booked per month Total number of patients attended per clinic per day month Product Sales Target Achievement achievement of monthly medical product sales target for the clinic Patient Satisfaction Feedback Average Patient Satisfaction Score via internal surveys or feedback forms Positive reviews on Google Reviews target number of reviews per month Resolution rate of patient complaints within 24-48 hours Follow-Up Efficiency of patients contacted for post-treatment follow-ups as per company SOPs of existing patients successfully retained for follow-up treatments Administrative Accuracy Compliance Accuracy in daily reporting patient visits inventory status sales Adherence to company policies for clinic hygiene device functionality checks and administrative processes Inventory Device Management Accuracy of stock management 0 stock-out of key items On-time maintenance and proper functionality of clinic devices Qualifications Skills Education B Com B Pharma B Sc Nursing or Diploma in Hospitality Healthcare Experience Minimum 2 to 3 years of Experience in healthcare pharmaceuticals insurance or service industries preferred Skills Competencies Proficiency in basic Excel and MS Office Strong communication in Hindi and the local language Problem-solving multitasking and grievance-handling skills Proactive and disciplined with a caring attitude and pleasant personality Quick learner with attention to detail and service mindset Reporting To Clinic Head Compensation Work Details Work Schedule Friday to Wednesday 10 00 AM - 7 00 PM Weekly Off Thursday Job Type Full-time Pay 18 000 00 - 24 000 00 per month Location Jayanagar Bengaluru Karnataka Required Work Location In person

📌 Patient Care Executive (Karnataka)
🏢 Hiretick
📍 Karnataka