Job Role and Responsibilities Respond promptly and professionally to customer inquiries via phone email or chat Provide clear and concise information regarding HVAC products services and technical issues Ensure a positive customer experience by addressing concerns and resolving issues effectively Offer technical assistance to customers with HVAC-related concerns including troubleshooting and providing guidance on system operation and maintenance Collaborate with technical teams to escalate and resolve complex technical issues Stay up-to-date on the latest HVAC products technologies and industry trends Effectively communicate product features benefits and warranties to customers Maintain accurate and detailed records of customer interactions inquiries and resolutions Generate reports on common customer queries and feedback to improve overall service quality Collaborate with sales service and technical teams to ensure a seamless customer experience Provide insights to improve product design or service offerings based on customer feedback Stay informed about changes in HVAC technologies and attend training sessions to enhance technical knowledge Train new team members on product knowledge customer service standards and query resolution procedures Experience and Skills required Diploma in Mechanical Engineering HVAC Technology or a related field 0 to 1 years of relevant experience in HVAC service and maintenance Key Personal Skills Good analytical skills Good logical skills Team work skills Language Skills required Fluency in Hindi English and local language Academic Background Diploma Years of experience 0 -1 Number of years of Qualified Experience required 0-1 Years Job Category Sales Job Type Full Time Job Location Gurugram Pan India Company Zeco Aircon Experience Required Fresher

📌 Diploma Engineering Trainee – C.q.d (Haryana)
🏢 Important Company of the Sector
📍 Haryana