We are looking for a professional and confident Customer Relationship Executive Female for Planet Mall Sevoke road Siliguri The ideal candidate will be responsible for managing customer interactions responding to queries resolving concerns and ensuring a smooth and satisfying customer experience She will also play an significant role in maintaining long-term relationships with clients and supporting business growth Key Responsibilities Communicate with customers through phone calls emails chats and in-person interaction Resolve customer queries complaints and service-related issues Conduct payment follow-ups and ensure proper documentation and reminders Maintain positive and professional communication with customers at all times Update customer records and payment details in CRM software Maintain accurate records of customer interactions feedback and transactions Coordinate with internal departments to resolve customer concerns efficiently Provide product or service information clearly and professionally Follow up with customers to ensure satisfaction and long-term relationship building Skills Qualifications Graduate or equivalent qualification 2-3 years of experience in customer handling CRM client servicing or related roles Strong communication skills verbal written Local Language Bengali mandatory Good knowledge of MS Office Word Excel and CRM software Interested candidates can apply on our email Id hr shyamroof com or WhatsApp number (phone hidden) Job Types Full-time Permanent Pay 11 500 00 - 17 500 00 per month Benefits Provident Fund Work Location In person