C H Robinson is seeking a Client Manager to join our team In this role you will manage the commercial and operational relationships for a portfolio of accounts within our Customer Excellence Centers serving as the primary point of contact for service delivery and performance The role focuses on customer retention and operational efficiency by ensuring seamless coordination of transactional operations across regions Through proactive engagement and consistent communication you will build trusted customer relationships while leveraging our tools and services to meet customer goals Success in this position requires strong collaboration with internal teams to deliver smooth reliable execution and an exceptional customer experience Responsibilities The duties and responsibilities of this position consists of but are not limited to the following Prepare for and actively participate in Business Reviews BRs or Monthly Market Updates depending on the customer s size and importance Define customer s operational KPIs if applicable to ensure service compliance and customer satisfaction Ensure SOPs are updated based on customer needs ensuring alignment with operational teams Build a trusting relationship by ensuring high-quality execution as expected and working with internal partners to identify and resolve issues in time Ensure effective revenue management based on customer segmentation and proactively address low revenue situations by either optimizing costs or increasing selling rates Perform shipment audits to ensure execution is in accordance with agreed customer SOP Stay informed about changes within the customer s business industry and sector through regular customer communication apply this knowledge to identify new opportunities Measured cadence of contact to build and maintain customer relationships based on required expectations using Atmosphere daily weekly or monthly Proactively track the bidding process with the customer until the opportunity is completed Support the pricing strategy and have a clear understanding of the purchasing structure of customers and the urgency of shipments Retention is top priority but pursuing thoughtful market share expansion with sales and negotiation is an expectation Ensuring effective revenue management based on customer segmentation Support the operational processing and the connection between Customer Excellence Centers in multiple regions Regularly reviews AR dashboard and ensures timely action is taken with customers Effectively represent our digital solutions through an understanding of applying technology and analytics to customer strategy and gain operational efficiencies Other duties or responsibilities as assigned according to the team and or country specific requirements Required Qualifications Bachelor s degree from an accredited college or university Minimum 2 years total working within the transportation industry Ability to travel up to 10 domestically Preferred Qualifications Excellent verbal written and presentation skills with robust active listening abilities adept at engaging diverse audiences and tailoring messages to suit their needs Analytical mindset with a strong understanding of data fundamentals and passion for data integrity validation and discovering insights within the data Familiar with problem solving and continuous improvement methodologies Proven ability to integrate and grow relationships with both internal and external stakeholders Leadership skills to motivate develop empower and energize others while working in a collaborative and cross-functional team environment for the customer s benefit Robust organizational skills including attention to detail and multi-tasking working with several customers and projects Broad market and industry knowledge Proficient in Microsoft Office Suite of programs including Power BI Values a diverse and inclusive work environment Your Health Wealth and Self Your total wellbeing is the foundation of our business and our benefits support your financial family and personal goals We provide the top-tier benefits that matter to you most including Group Mediclaim Policy GMC Group Personal Accident GPA policy Covid-19 related coverage and reimbursement Employee State Insurance Corporation ESIC Group Term Life GTL Insurance Plan for employees Employee Stock Purchase Plan ESPP Investment Declaration Flexi Benefit Plan Variable Pay based on position Flexible work arrangements Paid Privilege Casual and Sick Leaves Paid Maternity Paternity Leaves Paid Compassionate Leaves Paid Public Holidays Paid time off to vote Reward Recognition Program Wedding Allowance Special Mobility Assistance Employee Wellness Initiatives Plus a broad range of career development networking and team-building opportunities Equal Opportunity C H Robinson is proud to be an Equal Opportunity Employer We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace We value unique experiences and diverse backgrounds of our people within our company our business relationships and our communities We re committed to providing an inclusive environment free from harassment and discrimination where all employees feel welcomed valued and respected