Key responsibilities Guest reception and assistance Greet and welcome guests in a professional and friendly manner Review arrival lists and assist with check-in and check-out processes Help prepare welcome folders and provide information on hotel amenities and local attractions Guest needs and issue resolution Serve as a liaison between guests and staff to address inquiries and requests Handle guest complaints courteously and efficiently escalating issues to a manager when necessary Anticipate guest needs and build rapport to enhance their experience Assist with special requests such as travel arrangements or special event arrangements Coordination and administration Coordinate with other departments to ensure smooth operations and guest satisfaction Maintain and update guest records and logbooks Handle front desk operations and administrative tasks as needed Ensuring quality standards Promote the hotel s services and ensure a positive and supportive environment Ensure compliance with health and quality standards Collect guest feedback to help improve services Required skills and qualifications Interpersonal skills Strong communication and interpersonal skills are crucial for interacting with a diverse range of guests Customer service A customer-oriented and professional attitude is essential for building rapport and handling issues Organizational skills Excellent organizational and time-management skills are needed to manage multiple tasks effectively Proactiveness The ability to anticipate guest needs and take initiative is highly valued Education A bachelor s degree in Hospitality Management is often preferred but strong interpersonal skills and customer-centricity are often more important than formal education alone Experience Previous experience in a customer service hospitality or front-office role is beneficial Languages Proficiency in English is required and knowledge of additional languages is a significant asset Job Types Full-time Permanent Fresher Pay 15 000 00 - 29 884 95 per month Advantages Food provided Leave encashment Paid sick time Paid time off Provident Fund

📌 Guest Relation Executive (Karnataka)
🏢 Burma Burma Restaurant & Tea Room
📍 Karnataka