Key Responsibilities 1 Client Relationship Management CRM Handle client queries promptly and maintain high client satisfaction levels 2 Billing Coordination Ensure 100 accurate invoice generation and dispatch within the billing cycle Ensure smooth flow of DS invoices and client communication with Operations Billing and Accounts 3 Credit Control Collections Achieve monthly collection targets and maintain ageing within allowed credit terms Reduce overdue outstanding by following up regularly and resolving disputes quickly 4 Client Issue Resolution Close billing duty slip disputes within defined TAT Turnaround Time 5 Reporting Submit weekly and monthly reports ageing collections DS status on time Required Skills Strong communication and customer handling skills Basic knowledge of GST invoicing and credit control Good command over MS Excel email drafting and CRM tools Ability to coordinate with multiple internal teams Operations Billing Accounts Detail-oriented with solid documentation and follow-up abilities Ability to handle pressure and multitask effectively Qualifications Bachelor s degree in Commerce Business Administration Finance or related field 1-4 years of experience in CRM Billing or Credit Control preferably in Car Rental Logistics Hospitality Travel industry Knowledge of duty slips billing processes and car rental operations is an added advantage Key Performance Indicators KPIs Accuracy of billing Outstanding ageing control Payment collection efficiency Client satisfaction score Dispute resolution TAT Documentation accuracy Job Types Full-time Permanent Pay 20 000 00 - 30 000 00 per month Benefits Provident Fund

📌 Crm / Credit Control Executive (Haryana)
🏢 Swift Elite Cars
📍 Haryana