The Floor Manager is responsible for ensuring smooth day-to-day operations at the branch maintaining excellent patient experience monitoring staff performance and ensuring that all operational quality and service standards are followed The role requires strong people management problem-solving and coordination skills Key Responsibilities 1 Front Office Patient Handling with Guests Relations Officer Oversee patient registration billing token system and appointment flow Ensure quick and efficient handling of patient queries complaints and escalations Monitor waiting time and ensure smooth patient movement across departments 2 Staff Supervision Coordination Supervise front office executives phlebotomists technicians and housekeeping staff on the floor Ensure staff follow SOPs grooming standards and duty rosters Handle shift planning allocation of responsibilities and daily briefings 3 Operations Process Management Monitor sample collection sample movement packing and dispatch to central lab Ensure proper coordination between reception phlebotomy radiology and lab departments Check availability of consumables stationary and ensure timely requisition Ensure equipment uptime by coordinating with maintenance biomedical teams 4 Quality Compliance Documentation Ensure all operational activities adhere to NABL NABH guidelines and company SOPs Maintain cleanliness hygiene and safety standards across the branch Verify forms consent documents and patient records for accuracy and completeness 5 Customer Service Issue Resolution with Guests Relations Officer Interact with patients courteously and resolve their complaints immediately Monitor feedback Google reviews and ensure service quality improvement Handle VIP priority patients efficiently Required Qualifications Skills Education Any Degree MBA Healthcare Management preferred Experience 5-7 years of experience in front office or healthcare operations CRM Hospitality Aviation Guests Relations in the hotel hospital industry Technical Skills Knowledge of hospital diagnostic workflow Experience in billing software CRM or HIS systems Strong MS Office skills Soft Skills Strong communication and leadership skills Patient-centric approach and ability to handle pressure Problem-solving multitasking and time management Key Competencies Operational Excellence People Management Customer Service Quality Safety Compliance Coordination Crisis Handling Documentation Reporting Interested candidates send you resume through whatsapp (phone hidden) (phone hidden) Job Type Permanent Pay 20 000 00 - 30 000 00 per month Perks Provident Fund Work Location In person

📌 Floor Manager (Tamil Nadu)
🏢 The Anderson Diagnostics Services P
📍 Tamil Nadu