About the Role Handle customer inquiries via WhatsApp chat and email delivering accurate empathetic and timely support Freshers can apply as well Key Responsibilities Respond to customer queries and concerns through WhatsApp and email promptly Provide accurate details on products orders services and policies Resolve issues or escalate complex cases to relevant teams Log all interactions and update customer records in the CRM Maintain a consistent empathetic brand tone in responses Qualifications Skills Strong written English communication skills Customerservice mindset with patience and empathy Ability to multitask and manage WhatsApp chats and emails efficiently Basic familiarity with CRM or helpdesk tools Preferred Experience Prior experience with WhatsApp or email support 1year is a plus Comfortable using templates or AIassisted tools personalized when needed Job Type Full time Pay 20 000 00 - 30 000 00 per month Work Location In person Speak with the employer 91 (phone hidden)