IT Operations Work from Office Shift timing 1 p m - 10 p m We are seeking an IT operations to own the day-to-day IT operations for all staff This position will be office-based in Pune India and will support a staff of 200 across US UK and India Our current IT infrastructure is cloud-based - Office 365 Sharepoint SFDC and Okta along with a host of SaaS tools form the bulk of our technology footprint Key areas of responsibility would include Cloud Infrastructure Management Oversee and optimize cloud-based infrastructure Office 365 SharePoint Salesforce Ensure secure and reliable access to cloud resources across global locations Technical Support Supervise the IT support team handling technical issues across multiple time zones Establish optimize IT support processes tailored to a global workforce with appropriate SLAs Ensure timely resolution of IT incidents with 24 7 coverage consideration Manage staff and contractor onboarding and offboarding Security Compliance Develop and enforce cloud security policies and procedures Manage identity and access management across all cloud platforms Promptly deal with alerts Oversee regular security audits and vulnerability assessments of cloud services Software License Management Manage Office 365 SharePoint Salesforce and other SaaS licensing and subscriptions Optimize license allocation across global teams to control costs Standardize cloud application configurations and implement best practices Maintain inventory of digital assets and subscriptions Strategic Planning Projects Collaborate with global leadership on IT strategy planning and budgeting Identify opportunities for process improvement and automation using cloud tools Provide regular reporting on KPIs Proactively work with business leaders to identify and address technology needs Identify ways to leverage Gen AI tools across the firm to improve productivity and client service People Vendor Management Recruit train and mentor IT support staff in India with consideration for global support Create and maintain IT process and tech documentation and knowledge base Negotiate and manage vendor contracts and SLAs Work with outsourced project teams technology providers as needed Business Continuity Develop and maintain business continuity and disaster recovery plans Conduct regular testing of cloud backup and recovery procedures Manage incident response for major service disruptions Required Skills and Qualifications IT operations experience Experience handling IT support tasks at a similarly-sized organization Team Management Must enjoy managing and growing a team Has a valuable eye for talent Experience in relevant technologies Office 365 sharepoint and SFDC experience a must Strong collaborator and communicator Can work seamlessly across timezones and with different staff members Customer service ethic Truly enjoys solving problems faced by staff and thinks about how to make broad-based improvements to prevent them from happening again Experience 3-4 years of IT operations administration experience Experience managing a small team would be ideal but not a must-have willingness to step into that role is critical Experience working in an international organization a plus Job Types Full-time Permanent Pay 209 179 65 - 1 133 576 00 per year Benefits Food provided Health insurance Internet reimbursement Life insurance Provident Fund Ability to commute relocate Hinjawadi Pune Maharashtra Reliably commute or planning to relocate before starting work Required Experience IT Operations 4 years Required Cloud infrastructure 3 years Required Work Location In person

📌 It Operations (Maharashtra)
🏢 Zeta-V Technology Solutions
📍 Maharashtra