Business Analyst E-commerce Job Summary We re looking for a sharp and experienced Business Analyst E-commerce to join our growing product and development teams In this role you ll be the crucial link between our business stakeholders and technical teams deeply understanding the nuances of e-commerce operations and customer journeys You ll be responsible for eliciting analyzing and documenting requirements for new features platform enhancements and system integrations that directly impact our e-commerce success Key Responsibilities E-commerce Requirements Elicitation Collaborate extensively with e-commerce stakeholders Marketing Sales Operations Product Managers UX UI Designers to identify and document detailed business needs for online store features back-end processes and integrations Conduct in-depth analysis of customer journeys checkout flows product catalog management order fulfillment promotions and return processes Facilitate workshops and interviews to uncover pain points and opportunities for optimizing the e-commerce experience Solution Analysis Design Translate high-level business requirements into explicit concise and comprehensive functional and non-functional specifications specific to e-commerce platforms Create detailed documentation including user stories use cases process flows e g for order processing inventory updates data flow diagrams and UI wireframes mockups Perform gap analysis between existing e-commerce capabilities and desired functionalities Work closely with technical architects and developers to design scalable and robust e-commerce solutions that align with platform capabilities and best practices Platform Integration Management Analyze requirements for integrating e-commerce platforms e g Shopify Magento Salesforce Commerce Cloud with third-party systems like ERP CRM payment gateways shipping carriers marketing automation tools and analytics platforms Understand data mapping and API specifications for seamless system interoperability Stakeholder Management Communication Serve as the primary liaison between business units and development teams ensuring mutual understanding and alignment on project scope and requirements Present and validate documented requirements with stakeholders managing expectations and securing sign-offs Proactively communicate project status risks and changes to relevant parties Testing Validation Collaborate with QA teams to develop comprehensive test plans and define user acceptance criteria for e-commerce features Support and facilitate User Acceptance Testing UAT guiding users gathering feedback and ensuring that the implemented solutions meet the original business objectives Process Optimization Identify opportunities to streamline and improve existing e-commerce business processes leveraging technology and best practices to enhance efficiency and customer satisfaction Required Skills Qualifications Experience 3-6 years of proven experience as a Business Analyst with at least 2 years specifically in an e-commerce domain working on online stores marketplaces or related systems Strong understanding of core e-commerce concepts customer journey product information management PIM order management OMS inventory management pricing promotions payment gateways shipping SEO and analytics Familiarity with major e-commerce platforms like Shopify especially Shopify Plus Magento Salesforce Commerce Cloud or similar enterprise-level platforms Requirements Management Expertise in various requirements elicitation techniques interviews workshops brainstorming competitive analysis Strong ability to write clear concise and complete e-commerce specific requirements User Stories Use Cases BRD FSD Proficiency with Agile project management and requirement tools e g Jira Confluence Azure DevOps Exceptional analytical critical thinking and problem-solving abilities tailored to e-commerce challenges Ability to break down complex e-commerce problems into smaller manageable components Excellent verbal and written communication skills in English with the ability to articulate technical concepts to non-technical stakeholders Strong presentation and facilitation skills for e-commerce specific discussions A strong servant-leader mindset with a collaborative approach Basic understanding of API integrations REST SOAP relevant to connecting e-commerc platforms with external systems Familiarity with web technologies HTML CSS JavaScript and how they apply to e-commerce storefronts Knowledge of e-commerce analytics tools e g Google Analytics Hotjar and A B testing concepts Solid experience working in Agile Scrum environments Certifications such as CBAP CCBA and CSPO Certified Scrum Product Owner are a significant advantage Bonus Points Nice to Have Experience with specific e-commerce modules or apps e g loyalty programs subscriptions advanced search Understanding of UI UX principles for e-commerce user experience optimization Familiarity with SQL for data analysis related to e-commerce metrics Experience with ERP or CRM systems Job Type Full-time Pay 700 000 00 - 1 200 000 00 per year Schedule Day shift Work Location Remote

📌 Business Analyst (e-commerce) (India)
🏢 vertex tech solutions
📍 India