Key Responsibilities Respond promptly and professionally to support queries via email live chat or other support channels Understand and explain app features usage and troubleshooting steps to merchants Collaborate with the development team to escalate technical issues and ensure timely resolutions Maintain and update support documentation and FAQs Provide feedback to the product team based on user insights and recurring issues Assist in onboarding new merchants with guidance and product walkthroughs when required Ensure high levels of customer satisfaction by maintaining a friendly and solution-oriented approach Required Skills Qualifications Excellent written and verbal communication skills in English Strong interpersonal skills and a customer-first mindset Comfortable working with global customers across different time zones Ability to grasp technical concepts quickly and explain them in easy terms Familiarity with eCommerce concepts experience or knowledge about Shopify is a plus Job Type Full-time Pay 200 000 00 - 400 000 00 per year Language English Required