Primary Responsibilities

Compile, analyze, review, forecast, and trend complex data

Present analysis and interpretation for operational and business review and planning

Support short and long term operational / strategic business activities through analysis

Develop recommended business solutions through research and analysis of data and business process and implement when appropriate

Support ad hoc operational/strategic business activities through analysis and reporting

Review and report on key operational metrics including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time

Perform other job-related work as assigned

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business workplace). The Company may adopt,



vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Qualifications - External

Required Qualifications

5+ years of work experience in Workforce Management or related field

3+ years of experience in long and / or short-term capacity planning or 3+ years of experience in Provider Operations

3+ years of experience in gathering, analyzing, and modelling data

Intermediate level of proficiency with PC-based software programs (Excel, Access, PowerPoint) Preferred Qualifications:

Bachelor’s degree in Business, Economics, Finance, Mathematics, or a related field

Experience in the Healthcare industry

Experience with Workforce Management (WFM) software

Intermediate proficiency in SQL, Alteryx and Tableau

Demonstrated solid analytical and critical thinking skills to identify trends and influence business decisions

Demonstrated excellent oral and written communication skills

Demonstrated excellent problem-solving skills

📌 Workforce Analyst (Gurugram)
🏢 Optum
📍 Gurugram