We're Hiring | Assistant Manager / Deputy Manager – Employee Benefits (Customer Experience) | Kochi

We're Hiring | Assistant Manager / Deputy Manager – Employee Benefits (Customer Experience) | Kochi

06 Aug
|
Futurisk Insurance Broking Co.
|
Kochi

06 Aug

Futurisk Insurance Broking Co.

Kochi

About Us

With over

21 years of experience

, Futurisk Insurance Broking has been delivering reliable and client-centric risk solutions to corporates across India. With deep expertise in

General Insurance and

Employee Benefits

, we provide practical, value-driven insurance solutions tailored to our clients' business needs. Our commitment to long-term partnerships, service excellence, and sustainable growth makes Futurisk an ideal place to build a rewarding career.

Key Responsibilities

- Guide employees through the hospitalization process and provide end-to-end support for cashless and reimbursement claims.

- Coordinate with clients, insurers, and TPAs to ensure timely claim documentation, claim settlements, and adherence to TATs.

- Conduct regular client visits to address service queries, gather feedback, and strengthen client relationships.

- Maintain client service trackers, TATs, meeting MoMs, and ensure timely closure of action items.

- Prepare and share MIS reports, including productivity, claims, and service dashboards.

- Manage client escalations and collaborate with TPAs to improve service delivery and operational efficiency.

- Conduct Employee Benefits (EB)



policy induction sessions and educate employees on policy coverage, benefits, and claim processes.

- Ensure high-quality client servicing through proactive issue resolution and effective stakeholder management.

Desired Skills

- Minimum

2+ years of experience in

Corporate Insurance Broking

(

mandatory

).

- Hands-on experience in

Employee Benefits (GMC, GPA, GTL)

, claims servicing, or client servicing.

- Strong communication, presentation, and stakeholder management skills.

- Customer-centric with excellent problem-solving and relationship management abilities.

Why Join Futurisk?

- Make a meaningful impact by enhancing the employee benefits experience for leading corporate clients.

- Accelerate your career through continuous learning and growth opportunities.

- Collaborate with experienced professionals in a customer-first and supportive work workplace.

- Gain exposure to leading insurers, TPAs, and a diverse portfolio of corporate clients.

- If you're interested in exploring this opportunity, please share your updated resume at [email protected] or connect with me via DM.

📌 We're Hiring | Assistant Manager / Deputy Manager – Employee Benefits (Customer Experience) | Kochi
🏢 Futurisk Insurance Broking Co.
📍 Kochi

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