Key Responsibilities

Patient Coordination

- Welcome and guide emergency patients and their attendants.

- Coordinate the complete patient registration and admission process.

- Facilitate immediate patient movement to the appropriate treatment area.

- Ensure accurate collection of patient demographic information.

Patient & Attendant Support

- Explain hospital policies, procedures, and documentation requirements.

- Maintain continuous communication with patient attendants regarding admission and treatment processes.

- Assist attendants with necessary formalities during emergencies.

Coordination with Clinical Teams

- Coordinate with ER Doctors, Nurses, Billing, Laboratory, Radiology, Pharmacy, and IP Services.

- Ensure timely availability of reports and diagnostic services.

- Escalate delays affecting patient care.

Billing & Documentation





- Assist with initial billing formalities and payment guidance.

- Verify insurance/TPA information where applicable.

- Ensure all admission documents are completed accurately.

Patient Experience

- Address patient and attendant concerns professionally.

- Handle complaints calmly and escalate when required.

- Maintain high patient satisfaction standards.

Communication

- Provide timely updates to patient attendants.

- Coordinate transfers to ICU, OT, Wards, or other departments.

- Maintain confidentiality of patient information.

Administrative Responsibilities

- Maintain ER admission records.

- Prepare daily patient movement reports.

- Ensure documentation complies with hospital policies.

📌 Walk-in || ER PRE (Hyderabad)
🏢 Star Hospitals
📍 Hyderabad