Voice Process Executive Interacting with Users via Voice Duties/: Inbound and Outbound Interaction Management/: Throughout the shift, maintain professional call etiquette while answering inbound client calls and placing any necessary follow/-up dials in compliance with standard operating procedures SOPs.

Active

Listening & Diagnostic Discovery/: As customers describe account, billing, or technical service issues, actively listen to them and ask clarifying questions to find the source of the problem.

Structured Customer Problem Solving/: In order to provide precise solutions and achieve high First/-Contact Resolution FCR rates, adhere to internal reference scripts, knowledge bases, and escalation matrices. Real/-Time CRM & System Updates/: Make sure data logs are precise and error/-free by recording each customer contact during the live conversation within the Customer Relationship Management CRM software.

Value addition and service upselling/: During interactions,



look for natural opportunities to inform callers about self/-service digital platforms, new product updates, or value/-added services.

Focus Skills/: Excellent Verbal Diction & Neutral Accent/: A professional, personable phone presence, a robust vocabulary, active listening abilities, and clear verbal communication. Multi/-Tasking Keyboard Navigation/: The ability to smoothly browse between several software application tabs and type detailed call logs while conversing over the headset. De/-escalation and Emotional Control/: The ability to calmly and patiently deal with irate or disgruntled clients, guiding challenging discussions toward a constructive conclusion.

Analytical Problem Diagnosis/: How quickly a caller 's issue may be linked to the accurate reference article or solution path located in the firm knowledge matrix. Apply now to become an integral part of our growing team With Regards, HR /- Maria

📌 Voice Process Executive Interacting with Users via Voice (Chennai)
🏢 GS Infotech
📍 Chennai