We are seeking an experienced Operations Manager to lead our US Insurance Operations. The ideal candidate will have 5-7 years of experience in the insurance or BPO industry in an operations management role. The individual will be responsible for overseeing end-to-end insurance operations, driving process excellence, managing client relationships, and leading high-performing teams to achieve operational and business objectives.

Candidates with experience in Certificate of Insurance (COI) processing will be highly preferred.

Requirements

Key Responsibilities

- Lead and manage the day-to-day operations including:
- Certificate of Insurance (COI) processing

- Claims processing

- Policy checking

- Quotes

- Endorsements and other insurance support services

- Lead, mentor, and develop Team Leaders and Operations Executives to enhance team performance.

- Monitor key performance indicators (KPIs), productivity, quality, and turnaround time (TAT).





- Collaborate with cross-functional teams including Quality, Training, HR, and senior leadership to streamline workflows and resolve operational challenges.

- Monitor client feedback, identify improvement areas, and implement corrective and preventive actions.

Preferred Qualifications

- Hands-on experience with Agency Management Systems:
- AMS360

- Applied Epic

- Image Rite

- Sagitta

- EZLynx

- HawkSoft

- Experience with insurance carrier portals and comparative rating applications.

- Proven ability to manage large teams, optimize processes, and drive operational success.

Benefits

Benefits

- Competitive salary and performance-based incentives.

- Opportunities for career growth and professional development.

- Collaborative and results-driven work workplace.

📌 US Insurance - Operations Manager (Visakhapatnam)
🏢 Venture Informatrix
📍 Visakhapatnam