- Respond to inbound and outbound calls related to healthcare insurance, claims, billing, and eligibility.
- Assist US-based members and providers with accurate and timely information.
- Maintain a strong understanding of healthcare benefits, medical terminology, and insurance workflows.
- Accurately document customer interactions and transactions in the system.
- Meet and exceed key performance metrics including quality, customer satisfaction (CSAT), and Average Handling Time (AHT).
- Collaborate with internal teams for escalation resolution and process improvement.
- Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan perks and choose a quality care provider
- Contact care providers (doctor's offices)
on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
- Assist customers in navigating the member website, and other websites while encouraging and reassure them to become self-sufficient.
Preferred Candidate Profile
- 0.6-4 years of experience in international voice process(Healthcare only)- Graduation is mandatory
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with the ability to remain patient and empathetic.
- Should be comfortable working in 24*7 Working Environment
- Basic computer literacy and typing skills
- Flexibility and ability to improvise and adapt to new situations
Perks & Benefits
- Pick and Drop facilities.
- Medicare Facility(free online consultation with Doc)
📌 United Healthcare - Operation CSR II - Wave 5 - March 9 (Gurugram)
🏢 TELUS Digital Philippines
📍 Gurugram
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