About the Opportunity :

Our growing product organization is looking for a Technical Product Owner who thrives in the details and leads through depth. This is an individual contributor role with real platform impact, and you will be hands-on in the backlog every sprint, not directing from a distance.

We operate a regulated communications platform purpose-built for Financial Services and Healthcare, serving 30+ enterprise clients across a complex, multi-tenant architecture with deep integrations into print production, order management, and digital asset workflows.

You will be the technical anchor and connective tissue across a globally distributed product and engineering team. You will partner with product owners and product managers across India and the United States, engineering teams in Chennai, and global vendors, operating effectively in a matrix reporting structure where influence matters as much as accountability. You are the person who reads the gap analysis before the meeting, asks the question no one else thought to ask, and will not move a story forward until the acceptance criteria is airtight.

- Write, groom, and prioritize user stories with clear acceptance criteria across a multi-initiative platform backlog spanning catalog management, ordering, system integrations, digital asset management, identity, and more
- Break epics into sprint-ready stories and flag scope that will not close within a sprint
- Stay in the details, actively writing stories every sprint rather than delegating and reviewing
- Maintain backlog quality and traceability across workstreams and PI targets in Jira

Technical Depth and Platform Engagement :

- Understand the platform deeply enough to challenge assumptions, validate feasibility, and identify gaps across out-of-the-box capabilities, configuration requirements, and custom development areas
- Engage meaningfully with architecture decisions such as API Gateway design, system integrations, schema-per-client multitenancy, and document customization engine, and surface the implications for the backlog. Partner with engineering on architecture reviews, integration sequencing, and non-functional requirement traceability
- Bridge platform behavior and business requirements before stories go into a sprint

Cross-Functional Coordination :





- Serve as the organizing hub for working sessions, bringing product owners, product managers, and engineering stakeholders across India and the US together for backlog reviews, story walkthroughs, and prioritization
- Facilitate story-writing workshops so the team produces consistently structured, reviewable artifacts
- Coordinate effectively with global vendors as part of a distributed delivery model
- Maintain a shared view of epic and story status across all initiatives so nothing falls through the cracks between teams or time zones

PI Planning and Execution :

- Prepare initiative-level story maps, dependency maps, and risk flags ahead of PI planning events. Keep the pipeline stocked for upcoming sprints, not just the current one
- Track and communicate what is in-flight, committed, and deferred across the PI

Required Experience :

- 7+ years as a Product Owner or Technical Business Analyst on enterprise software platforms
- Must have : proven experience on large-scale, enterprise platform development programs with multi-workstream, multi-stakeholder engagements delivered over multiple release cycles or PIs. Demonstrated track record writing user stories for platform-level and integration-heavy systems, not just UI features
- Experience working in SAFe or scaled Agile environments with multiple product owners on a shared platform
- Experience operating in a matrix reporting structure across globally distributed teams
- Comfortable reading API specs, data models, and architecture diagrams; you do not need to write code, but you need to engage confidently with engineering
- Familiarity with REST API design, multi-tenant SaaS architecture, and integration patterns such as webhooks, polling, and message brokers

Preferred Experience :

- eCommerce platform background; understanding of catalog management, order workflows, and shopping experience patterns is directly applicable to this domain




- Familiarity with dynamic document composition or CCM platforms such as Quadient Inspire, OpenText Exstream, Smart Communications, or similar
- Experience working in regulated industries including Financial Services, Healthcare, Legal, or similar compliance-heavy environments
- CSPO, PSPO, or SAFe PO/PM certification

Key Traits :

- A detail-oriented individual contributor who leads through preparation and craft, not authority
- Someone who reads the full spec, annotates the edge cases, and comes to the session with the right questions already formed
- A clear, accurate writer who produces stories engineers want to implement : scoped, testable, with explicit out-of-scope callouts. Comfortable operating across cultures, time zones, and organizational boundaries, influencing without direct authority
- Organized and methodical enough to hold a complex, multi-initiative backlog together without losing traceability
- A strong communicator who can translate technical platform constraints into language business stakeholders can act on, and vice versa

What Success Looks Like :

The backlog is healthy, sprint-ready, and traceable to PI commitments. Engineering walks into every sprint with stories that are clear and unambiguous. The product team, across geographies and reporting lines, has a shared view of what is in-flight and what is coming next. Platform gaps surface as backlog items before they become sprint blockers.

Why You'll Love This Role :

You will own a meaningful slice of a complex, evolving platform that serves some of the most regulated industries in the world. The decisions you make in the backlog have direct consequences on how enterprise clients in financial services and healthcare manage their communications. The stakes are real and the domain is genuinely differentiated.

This is not a role where you manage a team or run a roadmap from a distance. You will be in the details every day, writing stories, interrogating architecture decisions, and making the product team sharper through the quality of your work.

You will collaborate with talented colleagues across India and the United States, work alongside global vendors, and have the backing of a mission-driven organization with decades of expertise in regulated markets.

📌 Toppan Merrill - Senior Technical Product Owner (India)
🏢 Toppan Merrill
📍 India