Hiring: Customer Support Executive

We are looking for a Customer Support Executive to join our growing D2C fashion brand.

The ideal candidate should have excellent communication skills and experience handling customer queries across Whats App, Instagram, email, and calls. You should be customer-focused, solution-oriented, and able to provide a smooth shopping experience while maintaining a professional and friendly approach.

Responsibilities
Handle customer queries via Whats App, Instagram, Email & Calls
Assist customers with orders, tracking, exchanges, refunds, and product information
Resolve customer complaints professionally and efficiently
Coordinate with logistics and warehouse teams for order-related issues




Maintain high customer satisfaction and quick response times

Record and update customer interactions in the CRM/system

Requirements
1–3+ years of experience in Customer Support (D2C/E-commerce preferred)
Excellent verbal and written English & Hindi communication
Experience with Shopify, Interakt, Gokwik, Shiprocket, or similar platforms is preferred
Robust problem-solving and multitasking skills
Good typing speed and attention to detail

Ability to work in a fast-paced setting

Location: Jaipur (Work From Office)

Employment Type: Full time

📌 Customer Support Executive Jaipur
🏢 ADPL
📍 Jaipur