Job Title

Senior UX Researcher

Job Summary

This role is deeply focused on survey science, statistical modeling, and experience analytics. You will work closely with U.S.-based partners and spend the majority of your time independently executing research, analyzing data, synthesizing multiple data sources, and producing high-quality written insights that directly inform where the organization should focus to improve customer experience.

You will play a critical role in helping teams understand:

- How different aspects of the experience relate to one another

- What drives overall satisfaction, brand perception, and loyalty

- Where the highest leverage opportunities for experience and product improvement exist

Location: Bengaluru, India

Responsibilities

- Survey Design &
- Execution: Design, deploy, and independently manage large-scale customer experience surveys, including relational CX, transactional CX, and product experience tracking.

- Own end-to-end survey execution, from construct definition and questionnaire design through fielding, QA, weighting, and data hygiene.

- Define and apply appropriate sampling strategies, bias mitigation approaches, and validation techniques to ensure data quality and representativeness.

- Continuously evolve surveys over time to maintain trendability while increasing insight depth and relevance.

- Apply advanced survey research techniques when appropriate, such as Kano, Conjoint, and MaxDiff, to support prioritization and trade-off decisions.

- Advanced Survey Analytics &

- Modeling: Apply advanced analytical techniques, including factor analysis, PCA, and other dimensionality reduction methods,



to uncover latent drivers of customer experience.

- Build and interpret driver models (e.g., regression, derived importance, SEM-like approaches) to understand what most influences satisfaction and brand perceptions.

- Conduct segmentation using clustering, composite scoring, and index creation to support experience prioritization.

- Ensure statistical rigor through appropriate confidence testing, reliability checks, and clear methodological documentation.

- Demonstrate fluency with descriptive and inferential statistics, including hypothesis testing, confidence intervals, regression analysis, ANOVA, and MANOVA.

- Experience Signal Triangulation: Integrate survey data with other customer experience signals, such as product analytics, operational metrics, NPS/CSAT, and customer feedback data, to form a holistic view of the customer experience.

- Identify misalignments between self-reported experience and observed behaviors.

- Surface cross channel and cross journey patterns that inform strategic focus areas.

- Partner with product analytics and BI teams to connect survey results to behavioral telemetry and dashboards.

- Insight Synthesis &

- Reporting: Produce clear, executive ready insight reports and written readouts that emphasize implications, tradeoffs, and recommended focus areas.





- Translate complex analyses into concise narratives, visual frameworks, and prioritized opportunity areas that teams can act on.

- Create reusable analytical artifacts such as scorecards, models, and frameworks that scale beyond individual studies and become part of the organizations measurement foundation.

- Ways of Working: Operate effectively in a highly asynchronous, globally distributed research environment.

- Work independently with minimal process overhead while maintaining strong written communication with partners.

- Serve as a trusted analytical and thought partner to senior research, product, and customer experience stakeholders.

Technical Skills

- Qualtrics

- Alchemer

- QuestionPro

- R

- Python

- SQL

- Looker

- Tableau

- Power BI

Education &
- Experience

- 5-8+ years of experience in survey research, customer insights, or quantitative UX research.

- Deep, hands-on expertise in:

- Survey methodology and questionnaire design

- Factor analysis / PCA and multivariate statistics

- Driver analysis and experience modeling

- Descriptive and inferential statistics (e.g., hypothesis testing, confidence intervals, regression, ANOVA, MANOVA)

- Robust experience analyzing large datasets using R, Python, or SQL

- Demonstrated ability to independently analyze data and produce high-quality written insights.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior UX Researcher (Bengaluru)
🏢 7-Eleven
📍 Bengaluru