PCoE Specialist (L3) – MS SQL PCoE Specialist (L3) – MS SQL Job Title PCoE Specialist (L3) – MS SQL Role Overview Provide Level 3 technical expertise, governance, and escalation support for enterprise platform services. Act as the primary technical authority for complex incidents, platform standards, service improvements, and vendor engagement.

Key Responsibilities • Provide L3 technical expertise and escalation support for complex platform issues.

- Lead troubleshooting and root cause analysis for critical incidents.
- Govern platform standards, configurations, and best practices.
- Review and approve significant platform changes and releases.
- Collaborate with vendors and technology partners for issue resolution.
- Support security, compliance, and platform lifecycle initiatives.
- Mentor and provide technical guidance to L2 support engineers.
- Contribute to service improvement and platform optimization initiatives.

Shift Requirements

Support coverage aligned to India and Europe business hours. Participate in on-call support rotation for Priority 1 incidents and critical escalations when required.

Required Skills &

Qualifications Strong platform administration, governance, troubleshooting, and operational leadership experience.

Technical Skills Strong expertise in:





- Microsoft SQL Server 2016/2019/2022 • Azure SQL Services • Always On Availability Groups • SQL Server Failover Clustering • High Availability & Disaster Recovery Solutions • T-SQL Development and Optimization • Database Performance Monitoring and Tuning • Backup and Recovery Architecture • SQL Server Capacity Planning • Database Migration and Upgrade Strategies Hands-on experience with:
- Advanced SQL troubleshooting and RCA • Query optimization and execution plan analysis • HA/DR implementation and management • Backup and recovery validation • Database health assessments • Microsoft support case management Experience 8–12 years of relevant enterprise platform administration, engineering, and support experience.

Certifications Preferred: ITIL Foundation and relevant Microsoft, Oracle, OCI, SQL, or platform-specific certifications. Soft Skills • Leadership and ownership • Mentoring and coaching • Stakeholder management • Solid analytical and problem-solving skills • Excellent written and verbal communication Nice-to-Have Skills • Automation and scripting • Hybrid cloud experience • Service improvement initiatives • Vendor management experience Work Schedule Monday to Friday – India & Europe Business Hours coverage, with on-call support for critical incidents as required.

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

Experience Level Senior Level

📌 Senior Platform Center of Excellence Specialist - MS SQL (Chennai)
🏢 FLSmidth
📍 Chennai