Timely filing of replies to petitions/ complaints. Satisfaction of awards and filing of appeals Ensuring quality (defences & evidences) of replies filed to petitions/compliants, correctness in satisfaction of Forum Orders & ensuring quality in Filing of appeals Timely updation of litigation cases in Company’s different systems Timeliness & Quality of Reports/Information submission to Regulator & Internal stakeholders (Company Board, Finance, Audit, Customer Service & Claims Teams)
Review of Consumer/ Ombudsman cases for identification to contest/compromise & achieve Saving Analysis of Consumer /Ombudsman litigation data Prioritize work and look for best practices to achieve excellent results Determined when facing difficulties Use data to quickly make right decisions Identify key stakeholders and involve them in making decisions Adapt quickly to changes See through customers perspecive and act with empathy and care Build relationships based on trust and collaboration, living company values Build relationships based on trust and collaboration living the company values Share and seek feedback in order to develop and grow Search for current ways to improve customer experience Be courageous, curious, willing to experiment and learn from mistakes Think about leveraging technology to explore solutions to problems Functional Skills : Legal Knowledge, Court / Forum Process, Insurance Domain Knowledge, IT Skills (MS Office).