Job Title: Senior AR Caller / AR Follow-up Executive – US Healthcare RCM ? Location: Gurugram, Sector 18

? Work Mode: Work from Office

? Employment Type: Full-Time

About The Role We are hiring an experienced Senior AR Caller (US Healthcare RCM) with robust hands-on exposure to insurance calling, AR follow-up, and denial management .

This role is ideal for candidates who actively call US insurance payers , work on unpaid and denied claims , and are comfortable handling end-to-end AR processes .

If you have solid experience in US insurance follow-ups, denial resolution, and appeals , this role is for you.

Key Responsibilities

- Perform insurance follow-up calls with US payers for unpaid & denied claims
- Work on denial analysis and resolution, including:

- No Authorization
- Duplicate / Bundled / Inclusive

- COB (Coordination of Benefits)

- Medical Necessity

- Timely Filing
- Non-Covered Services
- Check claim status via payer portals & live calls
- Take corrective actions such as:

- Resubmissions

- Appeals

- Documentation requests
- Coordinate with coding & billing teams to fix claim errors
- Perform eligibility & benefit verification when required




- Post ERA/EOB and update payment details accurately
- Maintain accurate call notes and follow-up documentation in the system
- Ensure compliance with HIPAA and internal quality standards

Required Skills & Experience

- 2+ years of hands-on experience as an AR Caller / AR Follow-up Executive
- Strong insurance calling experience (US Healthcare)

- Practical knowledge of
- AR Follow-up

- Denial Management
- Appeals & Resubmissions
- Experience working with Medicare, Medicaid, and Commercial payers
- Familiar with EOB/ERA posting and claim lifecycle
- Good English communication skills (voice role – mandatory)
- Comfortable working in targets-driven AR environment

Good to Have (Not Mandatory)

- Exposure to multiple specialties (Physician / Hospital AR)
- Knowledge of credentialing
- Experience with US healthcare billing software / EMR

Why Join Us?

- Stable US Healthcare RCM process
- Opportunity to work on complex denials & payer interactions
- Supportive team environment
- Career growth in AR & Revenue Cycle Management
- Competitive salary + performance incentives

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📌 Senior AR Caller / AR Follow-up Executive – US Healthcare RCM (Gurugram)
🏢 Neolytix
📍 Gurugram