Company Description Voxai Solutions delivers best-in-class solutions and services to help organizations transform, manage, and innovate their customer experience (CX) journey. The company specializes in cloud contact center capabilities, combining technology with robust contact center expertise and reliable service delivery. Voxai collaborates within a diverse partner ecosystem to support clients in achieving their business and operational goals.

As a specialized solution integrator for Genesys Cloud CX and Genesys Multicloud CX, Voxai focuses on creating robust, scalable, and high-performing CX environments for enterprises.

Role Description We are seeking a Senior Amazon Connect Solution Architect to lead enterprise customer experience transformation programs using Amazon Connect and AWS Cloud technologies.

The ideal candidate will possess deep expertise in contact center architecture, cloud-native design, enterprise integrations, AI-driven customer engagement, and large-scale migration programs. This role will be responsible for defining solution strategy, architecture standards, platform governance, and delivery leadership across multiple customer programs. Key Responsibilities

Solution Architecture & Strategy

Design scalable and secure cloud-native customer engagement solutions. Lead modernization and migration initiatives from legacy contact center platforms such as Genesys, Amazon Connect, NICE, and other enterprise telephony systems. Establish architecture standards, design patterns, and best practices. Ensure scalability, security, and maintainability of integration solutions.

Customer Experience

Transformation





Design omnichannel engagement strategies across Voice, Chat, Email, SMS, and Digital Channels. Implement customer self-service and conversational AI solutions. Drive customer experience improvements through automation and analytics. AI & Generative AI Design and implement Amazon Lex conversational AI solutions.

Leverage Amazon

Bedrock and Generative AI services for Agent Assist, knowledge search, call summarization, and customer interaction intelligence. Evaluate emerging AI technologies.

Technical

Leadership

Lead team across architecture, development and QA.

Mentor

Junior engineers and solution designers. Provide technical guidance throughout the project lifecycle.

Required

Skills

Artificial Intelligence & Generative AI

Generative AI (GenAI) Prompt Engineering Large Language Models (LLMs) such as GPT, Claude, Gemini, Amazon Amazon Bedrock Amazon Lex Retrieval-Augmented Generation (RAG) AI-powered Agent Assist AI Search & Knowledge Management AI-based Call Summarization Sentiment Analysis AI Governance and Responsible AI concepts AI Frameworks AWS AgentCore AWS Strands Agents Framework Microsoft Copilot Studio AutoGen Any Other

Amazon Connect

Omnichannel Routing Contact Flows AWS Cloud

Lambda API Gateway S3 DynamoDB RDS Event Bridge Step Functions

Secrets Manager CloudWatch Amazon Lex /Amazon Bedrock AI Tools Agent Assist Sentiment Analysis Development Node.js or Python JavaScript / TypeScript REST APIs JSON Git Docker CI/CD Pipelines Preferred Qualifications

Amazon Connect Certification AWS Developer Certification AWS Certified AI practitioner

📌 Senior Amazon Connect Developer/Lead(8yrs to 10 yrs) (Hyderabad)
🏢 Voxai Solutions
📍 Hyderabad