Noida, Uttar Pradesh

Job Summary

Experience Level

E4: 12+ years (Subject Matter Expert - SME)

Role Overview

SAP PP/QM SME is responsible for managing, supporting, and optimizing manufacturing and quality processes within SAP (ECC/S/4HANA). The role ensures stable production operations, efficient planning, and strict quality control through strong AMS delivery and continuous improvement initiatives.

Key KPIs

SLA adherence ( >98%)

Production issue resolution time

Reduction in recurring defects/issues

Planning accuracy improvements

Automation/CSI contributions

Differentiators for Global Manufacturing Accounts (e.g., Husqvarna)

Multi-plant/global manufacturing operations

High dependency on MRP stability and production continuity

Strong focus on quality compliance and traceability

Integration with warehouse automation and plant systems

Emphasis on standardization and automation

Key Responsibilities

Key Responsibilities

1. AMS Support & Service Delivery

Provide L2/L3 support for SAP PP and QM modules Manage incidents, service requests, and problem tickets within SLA

Perform root cause analysis (RCA) and drive permanent fixes

Follow ITIL-based AMS processes (Incident, Problem, Change)

1. End-to-End Process Ownership

Production Planning (PP) Demand Management (PIRs, forecasting)

Material Requirements Planning ( MRP execution, planning runs )

Production Orders / Process Orders lifecycle

Work centers, routings, BOM management

Shop floor control and confirmations

Capacity planning & scheduling

Quality Management (QM)

Quality planning (inspection plans, master data)

Quality inspection processes (GR, in-process, final inspection)





Defect recording and quality notifications

Usage decision and batch management

Integration with procurement and production quality flows

1. Change & Enhancement Management

New project discussions, analysis, roadmap discussions, solution and planning. Handle Change Requests (CR lifecycle) end-to-end

Gather business requirements and prepare Functional Specifications (FS)

Coordinate with ABAP, Basis, and integration teams

Support testing cycles ( UT, SIT, UAT ) and go-live activities

1. Stakeholder & Governance Management

Act as a bridge between business (Manufacturing, Quality, Supply Chain) and IT Engage with global stakeholders across regions

Participate in:

Governance meetings

CAB discussions

Monthly service reviews

Provide process improvement recommendations

1. Cross-Module Integration

Strong integration with: MM (Procurement & Inventory Management)

EWM/WM (Warehouse processes)

SD (Make-to-Order scenarios)

FI/CO (Product costing, settlement)

Ensure end-to-end manufacturing flow consistency

1. Continuous Service Improvement (CSI)

Identify opportunities in:

Production planning automation

Quality defect automation/analytics

Support AI/GenAI and automation initiatives

Drive process standardization and simplification

Contribute to reusable assets and knowledge base

1. Documentation & Compliance





Maintain SOPs, KT artifacts, and process documentation

Ensure compliance with:

Audit requirements (SOX, IMEI/PMEI)

Support internal/external audits and quality checks

Skill Requirements

Required Skills

Functional Expertise

Solid hands-on experience in SAP PP & QM (5–12+ years)

Expertise in:

MRP runs and planning strategies

Production Orders & confirmations

BOMs, routings, and work centers

Quality inspection and notifications

Batch management & traceability

Experience in S/4HANA (mandatory for E3, preferred for E2)

Technical Knowledge

Ability to create Functional Specifications (FS) for developments

Understanding of:

Interfaces (IDOCs, APIs)

Integration with MES systems (preferred)

Basic ABAP debugging (nice to have)

Domain Knowledge

Manufacturing industry exposure (discrete/process)

Understanding of:

Supply chain planning

Production lifecycle and plant operations

Quality compliance processes

Soft Skills

Strong communication and stakeholder engagement

Analytical problem-solving skills

Ability to manage critical production issues

Mentoring capability (expected for E3 level)

Other Requirements

Preferred Qualifications

SAP PP or QM Certification

S/4HANA manufacturing experience

Experience with advanced planning (PP/DS, APO, IBP – optional)

Integration exposure to MES/Industry 4.0 systems

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📌 SAP S/4HANA Production Planning Senior Product Specialist (Noida)
🏢 HCLTech
📍 Noida