"o Allocate leads to the Agents on timely basis o Ensure Agents are utilized to the optimum level. Allocate agents work based on volumes to achieve 100% utilization o Building scripts for Call & Chat Agents. Create verbiage specially for Chat agents o Train / Coach the agents on time-to-time basis o Perform regular Audits for all agents across both call & chat support o Call Customers based on the leads o Promote Sales and provide knowledgeable to customer regarding products and b