Production Support Engineer Litmus IT Sevices Pvt. Ltd.

Production Support Engineer

Posted 6 months ago | Share Job

Production Support Engineers

Role:

We are seeking Production Support Engineers to be deployed at customer premises for a leading Credit Card Management Product. The engineers will provide L1 & L2 production and application support, ensuring seamless operations for the bank s card management system. The role demands a blend of technical expertise, problem-solving skills, and strong communication abilities, as engineers will interact directly with bank users, IT teams, and internal product teams.

Key Responsibilities:

- L1 & L2 Support:
- Monitor and support production applications for smooth day-to-day operations.
- Act as the first point of contact for issues raised by the bank s business and IT teams.
- Troubleshoot and resolve application and database-related issues within agreed SLAs.
- Escalate critical issues to L3/Product teams when required.

- Incident & Problem Management:

- Log, track, and resolve incidents raised through tickets or service desk.
- Perform root cause analysis for recurring issues and suggest permanent fixes.

- Regulatory & Business Reporting:

- Prepare and deliver daily/periodic reports required by regulatory bodies and the bank s internal compliance team.
- Automate or streamline reporting processes where possible.

- Customer Interaction & Communication:

- Coordinate with bank IT and operations teams for issue resolution.




- Provide timely updates on incident status and preventive actions.
- Document knowledge base, FAQs, and standard operating procedures for repeated issues.

- Work Schedule:

- Provide extended support during billing cycles, EOD processes, month-end, and regulatory reporting timelines, even beyond standard bank working days.

Required Skills & Qualifications: Experience: 2-5 Years

Technical Skills

- Strong knowledge of Oracle Database (SQL, PL/SQL, performance tuning, stored procedures, triggers).
- Experience with ProC applications and batch process monitoring/troubleshooting.
- Exposure to Java & JDBC front-end support.
- Basic understanding of Unix/Linux OS commands and shell scripting (for log checks, job monitoring).
- Familiarity with ITIL processes (Incident, Problem, Change Management).
- Knowledge of report preparation (SQL-based, Excel, regulatory compliance formats).

Soft Skills:

- Excellent verbal and written communication skills (must interact with customer stakeholders).
- Robust problem-solving, analytical, and troubleshooting skills.
- Ability to work under pressure during critical banking operations (billing, settlement, EOD).
- Good team player with customer-first mindset.
- Strong documentation and reporting skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Production Support Engineer (Mumbai)
🏢 Litmus Information Systems
📍 Mumbai