Company Description

Consark delivers a powerful suite of solutions purpose-built for CFOs, transforming financial close, transaction matching and flux management. Through intelligent automation, actionable real-time insights, and simplified workflows, Consark empowers busy finance teams to achieve faster, more accurate outcomes—backed by expert support every step of the way.

Job Summary: We are looking for a Product Support Specialist who thrives in fast-paced environments and has a startup mindset. The ideal candidate should be able to join immediately.

Responsibilities

- Troubleshoot customer issues related to the SaaS platform, transactions, features and functionalities.
- Act as the primary contact for customers via emails, Chats, Fresh Works or Jira Applications providing timely and accurate responses.
- Collaborate with product, engineering, and operations teams to resolve escalated issues.
- Guide customers on best practices, product features, and FAQs.
- Maintain detailed records of customer interactions in Fresh works
- Identify recurring issues, log product feedback, and contribute to knowledge base articles/FAQs.
- Assist in onboarding new customers and provide training on application functionalities.
- Track, monitor, and report on key customer support metrics (response time, CSAT)



on a regular basis.
- Ensure compliance with fintech industry standards, security protocols, and regulatory requirements while handling customer data.

Qualifications & Skills:

- Bachelor’s degree in business, Finance, Technology, or related field (preferred).
- 1+ years of experience in a customer support role within SaaS, fintech, or financial services. Ability to understand and work with the members of the office of CFO.
- Strong understanding of SaaS products, APIs, integrations, and troubleshooting basics.
- Understanding of the Finance world- Accounting / Finance Close Activities/ Reconciliations
- Proficiency in support tools like Fresh Works, Jira, etc
- Excellent communication skills (written & verbal) with strong customer empathy.
- Problem-solving mindset and ability to handle complex customer queries with patience.
- Ability to work in a rapid-paced environment with shifting priorities.
- Team player with a continuous improvement attitude.

What We Offer

- Opportunity to work in a fast-growing fintech SaaS company.
- Exposure to cutting-edge technology in the financial services space.
- Collaborative work culture with growth and learning opportunities.

📌 Product Support Specialist (Chennai)
🏢 Consark.ai
📍 Chennai