Are you looking to be an AI & SAAS Support Intern on a growing team?

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

You will be the face of FourKites to our customers—their main point of contact for everything they need. From helping customers track urgent shipments to providing assistance to carriers hauling the loads, you will be the product expert and go-to person to help users when they reach out.

This internship is designed for hands-on, experiential learning —you'll get real exposure to how a growing SaaS platform operates, paired with the chance to work on special AI projects alongside our product and engineering teams.

What you'll be doing:

- First point of contact for FourKites customers, partners & consultants to research, troubleshoot, replicate, and test product problems and bugs
- Track issue progress and provide regular updates to clients until incidents are resolved
- Interface with Development, QA, and Consulting Services as needed to resolve customer issues
- Contribute to special AI-driven initiatives , applying a curious, experimental mindset to explore how AI can improve support workflows and customer outcomes
- Be part of weekend rotation for 24/7 customer emergencies

About the team:



Our product and engineering teams are dedicated to providing the industry's best-in-class end-to-end supply chain visibility platform. We are committed to building a high-performing team with software craftsman-thinking who are dedicated to developing and enhancing our core platform, and we want you to be a central part of it! We help companies transform their end-to-end supply chain with real-time visibility. Over 600 of the world's most recognized brands, including 9 of the top-10 CPG and 18 of the top-20 Food & Beverage companies, trust FourKites to digitize their supply chains for greater agility, efficiency, and sustainability.

Who you are:

- A curious, self-learner mindset —someone who enjoys digging into a new product, figuring out how it works, and picking things up independently rather than waiting to be taught
- Excellent verbal & written communication skills
- Excellent problem-solving & analytical skills
- Detail-oriented
- Ability to multitask & work independently as well as collaboratively in a global team environment
- Able to work under pressure and handle difficult & escalated customer situations with diplomacy & tact

Eligibility Criteria:

- Strong communication skills (verbal & written)
- No arrears or backlogs
- Prior AI project exposure preferred





Who we are: FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of advanced real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across their supply chain.

FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600+ global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others.

Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.

FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive setting for all employees.

📌 Product Support Intern (Chennai)
🏢 fourkites
📍 Chennai