About The Company Insight Global is a leading talent and workforce solutions provider dedicated to connecting top-tier professionals with innovative organizations across various industries. With a commitment to excellence and a focus on building long-term relationships, Insight Global specializes in delivering customized staffing solutions that meet the unique needs of each client. Our extensive network, industry expertise, and commitment to quality make us a trusted partner for both candidates and companies seeking to achieve their strategic objectives.

About The Role We are seeking a highly skilled Software Support Engineer to join our dynamic team. In this role, you will be responsible for providing advanced technical support for enterprise applications, ensuring optimal system performance, and resolving complex issues efficiently. The ideal candidate will have a strong background in C# and .NET technologies, with proven experience in supporting and maintaining large-scale systems.

You will collaborate closely with development teams, infrastructure teams, and end-users to diagnose problems, implement solutions, and improve overall system stability. This position offers an excellent opportunity to work in a fast-paced environment, leveraging your troubleshooting skills to make a significant impact on our clients' operational excellence.

Qualifications Strong experience with C# / .NET Core / .NET Framework

Hands-on experience with MS SQL Server (query writing, debugging, performance tuning)

Experience providing L2/L3 production support for enterprise applications

Strong troubleshooting skills across APIs, backend services, and data layers

Experience with incident management and root cause analysis

Familiarity with logging, monitoring, and debugging tools

Experience working in structured environments with SLAs and KPIs

Strong troubleshooting mindset with ability to quickly isolate issues across application and database layers

Effective communicator who can collaborate with both technical and non-technical stakeholders





Demonstrated ability to identify recurring issues and proactively suggest improvements Responsibilities Monitor and support enterprise applications to ensure high availability and optimal performance.

Diagnose and resolve complex technical issues across application, data, and infrastructure layers.

Collaborate with development teams to implement bug fixes, enhancements, and system improvements.

Conduct root cause analysis for recurring issues and develop strategies to prevent future incidents.

Manage incident escalation processes, ensuring timely resolution within defined SLAs.

Maintain comprehensive documentation of issues, solutions, and system configurations.

Utilize logging, monitoring, and debugging tools to identify and troubleshoot system anomalies.

Provide guidance and support to end-users and junior team members as needed.

Contribute to continuous improvement initiatives by analyzing system performance and recommending enhancements.

Benefits Insight Global offers a competitive salary package complemented by comprehensive health insurance, retirement plans, and paid time off. Employees have access to ongoing professional development opportunities, including training programs and certifications. We foster a cooperative work environment that encourages innovation and growth.

Additionally, our flexible work arrangements and employee wellness programs support work-life balance and overall well-being. Join us to be part of a forward-thinking organization that values your contributions and invests in your success.

Equal Opportunity Insight Global is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, or any other protected characteristic.

We believe that a diverse workforce enhances our ability to serve our clients and fosters a culture of innovation and respect. All qualified applicants will receive consideration for employment without regard to any protected status.

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