Home Careers Product Operations Associate Product Operations Associate Type: Full Time Experience: 2-5 Years Location: Remote/Kanpur Role Overview As a Product Operations Associate at E&ICT; Academy, IIT Kanpur, you will be instrumental in driving the development and execution of cutting-edge online learning and self-paced courses. This role demands a balance of strong execution, operational efficiency, and a deep understanding of the edtech ecosystem.

Key Responsibilities Product Strategy & Roadmap

Develop and own the product roadmap, ensuring alignment with business objectives and learner needs.

Conduct market research to analyze industry trends, competitor offerings, and emerging technologies in online education.

Faculty & Schedule Coordination

Work closely with faculty and instructors to finalize course schedules, session plans, and batch timelines.

Coordinate session dates, content readiness, and program structure prior to launch.

Program Operations

Ensure that all program details are accurately updated on the Learning Management System (LMS) including schedules, materials, and class links.

Monitor batch progress and ensure operational readiness for every session.

Customer & Learner Focus

Engage with students, educators, and corporate partners to gather feedback and address pain points.

Advocate for the learner experience, ensuring that features enhance usability and accessibility.

Learner Engagement & Communication

Engage with enrolled learners to share program updates, reminders, and key announcements.

Ensure learners stay informed and engaged throughout the program.

Feedback & Continuous Improvement

Collect structured feedback from learners during and after the program.

Analyze feedback to identify areas of improvement in curriculum, delivery, and learner experience.

Work with internal teams to incorporate improvements into future batches.

Qualifications & Skills 2-5 years of experience in product management within edtech.

Strong understanding of learning management systems (LMS), course delivery models, and user engagement strategies.





Excellent problem-solving, communication, and stakeholder management skills.

Apply Now Role Overview

As a Product Operations Associate at E&ICT; Academy, IIT Kanpur, you will be instrumental in driving the development and execution of creative online learning and self-paced courses. This role demands a balance of strong execution, operational efficiency, and a deep understanding of the edtech ecosystem.

Key Responsibilities Product Strategy & Roadmap

Develop and own the product roadmap, ensuring alignment with business objectives and learner needs.

Conduct market research to analyze industry trends, competitor offerings, and emerging technologies in online education.

Faculty & Schedule Coordination

Work closely with faculty and instructors to finalize course schedules, session plans, and batch timelines.

Coordinate session dates, content readiness, and program structure prior to launch.

Program Operations

Ensure that all program details are accurately updated on the Learning Management System (LMS) including schedules, materials, and class links.

Monitor batch progress and ensure operational readiness for every session.

Customer & Learner Focus

Engage with students, educators, and corporate partners to gather feedback and address pain points.

Advocate for the learner experience, ensuring that features enhance usability and accessibility.

Learner Engagement & Communication

Engage with enrolled learners to share program updates, reminders, and key announcements.

Ensure learners stay informed and engaged throughout the program.

Feedback & Continuous Improvement

Collect structured feedback from learners during and after the program.

Analyze feedback to identify areas of improvement in curriculum, delivery, and learner experience.

Work with internal teams to incorporate improvements into future batches.

Qualifications & Skills 2-5 years of experience in product management within edtech.

Strong understanding of learning management systems (LMS), course delivery models, and user engagement strategies.

Excellent problem-solving, communication, and stakeholder management skills.

📌 Product Operations Associate (Kanpur)
🏢 EICTA, IIT Kanpur - Emerging CTO AI Leadership Programme
📍 Kanpur