Company Description Technotask Business Solutions Pvt Ltd is a rapidly growing customer experience organization that has expanded from its start in Bhopal in 2020 to 13 centers across India, Egypt, and the UAE. The company delivers omnichannel solutions, including voice, email, chat, and advanced support services, to enhance customer experiences and drive business performance.

With a diverse team serving over 20 global clients across 48 lines of business, Technotask partners with leading brands in sectors such as FinTech, E-Commerce, Health-Tech, and more. A 400% growth rate in two years reflects its commitment to innovation, operational excellence, and continuous improvement in customer engagement.

Role Description This is a full-time, on-site Process Trainer role based in Mumbai.

The Process

Trainer will design and deliver process training programs for recent hires and existing team members, ensuring they understand client requirements, workflows, quality standards, and performance metrics.

Responsibilities include creating training materials, conducting classroom and floor training, organizing refresher sessions, and maintaining training documentation. The role involves coordinating with operations, quality, and HR teams to identify training needs, monitor the performance of trained staff, and implement corrective training plans.

The Process





Trainer will also contribute to process improvements by capturing feedback from trainees and sharing insights to optimize customer experience operations.

Qualifications

- Strong training and facilitation skills, including the ability to conduct classroom and on-the-floor sessions effectively.
- Experience in process documentation, SOP creation, and workflow mapping within customer support or BPO environments.
- Solid communication and interpersonal skills to engage diverse teams and explain complex processes clearly.
- Proficiency in MS Office tools (PowerPoint, Excel, Word) for creating training content, reports, and performance trackers.
- Ability to analyze training outcomes and operational data to identify skill gaps and recommend targeted training interventions.
- Prior experience in customer service, contact center operations, or process training roles is highly beneficial.
- Strong organizational and time management skills, with the ability to handle multiple batches and timelines.
- Comfort working in a fast-paced, high-growth environment and adapting training approaches to changing client needs.
- Minimum of a bachelor’s degree in any discipline; specialized certifications in training, L&D;, or facilitation are an added advantage.

📌 Process Trainer (Mumbai)
🏢 Technotask Business Solutions
📍 Mumbai