Overview of role A Process Executive ( PE has to be able to manage his or her own metrics on a daily / weekly and monthly basis).

Experience

PE & (Fresher)

Educational Qualification

Graduate / Post Graduation not required

Preferred Skills:

Excellent communication skills and interpersonal skills

Proficient in reading & speaking English

Should be proficient with computers and MS office

Should be able to type 30 words per minute with preferred language

Should have fair knowledge above navigation on Google Maps & Geography

Should be able to identify the area of Chance and bring it to the notice of supervisor

Should be able to work in different shifts and locals depending on the business requirement

Should be able to apply the theoretical knowledge into practice

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Working on the moderation of the listings and making sure > 98% accuracy is maintained

Making sure the listing are completed within the defined SLA/TAT time

Should be able to work independently and understand his/her performance metrics

Track his/her own performance need improvise based on the business requirement

Should be able to manage his / her own performance

Need to be very judgmental in order to make sure that the correct information updated on the map front

Should be focused to achieve 100% user satisfaction and zero client or customer escalations

📌 Process Executive (Hyderabad)
🏢 Cognizant
📍 Hyderabad