BPO - Presales, Solutions & Bid Management Role Overview

We are seeking an experienced pre-sales individual to join the BPO Presales, Solutions, and Bid Management team.

This role sits within the BPO line of business. This role is designed for someone who can contribute immediately to AI-driven solutioning, bid management, and client business transformation initiatives. The individual will work across sales, solutioning, delivery, and digital teams in support of designing and positioning AI-enabled managed services while supporting end-to-end presales and bid lifecycle activities for both financial and non-financial services. Key Responsibilities

Presales & Bid Management

Support end-to-end bid lifecycle including RFIs/RFPs, proposal creation, and client presentations

Develop compelling proposals and solution narratives highlighting AI, automation, and analytics capabilities

Coordinate bid timelines, compliance, and documentation accuracy

Maintain reusable assets such as proposal templates, case studies, and presentations

Participate in client discussions, demos, and workshops

Solutioning

Assist in designing AI-enabled managed services across enterprise value chains

Support development of operating models, SLAs/XLAs, KPIs, governance frameworks, and transition approaches

Contribute to AI-led use cases

AI, Automation & Digital Integration

Collaborate with digital teams to position platforms

Identify opportunities to embed AI and automation into presales and solution workflows





Research market trends, competitor offerings, and emerging AI use cases

Commercial & Analytical Support

Support pricing, cost modelling, and business case development

Analyse financials, benchmarks, and productivity metrics

Ensure solutions are commercially viable and operationally feasible Project & Stakeholder Coordination

Work with cross-functional teams including sales, delivery, pricing, and transition

Track project progress, dashboards, and financial performance

Ensure effective communication and issue tracking

Manage multiple priorities in a fast-paced environment Qualifications & Experience

Tertiary qualifications

Previous experience in BPO presales, consulting, BPM/BPO, or solutioning environments

Strong understanding of business processes, i.e., Finance & Accounting processes

Robust knowledge of AI, analytics, and automation

Familiarity with ERP systems (SAP, Oracle, Workday)

Strong proficiency in MS Office and AI tools Key Skills

Strong analytical and structured problem-solving ability

Excellent communication and presentation skills

Ability to translate business requirements into solution narratives

Attention to detail with big-picture thinking

Strong collaboration skills Personal Attributes

Client-centric and commercially aware mindset

High learning agility and adaptability

Proactive and solution-oriented approach

Strong stakeholder management skills

Leadership potential and ownership mindset

📌 Presales and Solution Consultant (Bengaluru)
🏢 HCLTech
📍 Bengaluru