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The Portfolio Delivery Manager will report to the Director of Operations India and support the successful delivery of Rightsline implementation, upgrade, and advancement projects. The role combines hands-on project delivery, customer engagement, project governance, and people management responsibilities. The individual will lead a small team of Delivery Leads while ensuring successful execution of customer projects, proactive risk management, and high-quality service delivery.

Key Responsibilities:

- Manage and mentor a team of Delivery Leads, providing guidance, coaching, workload prioritization, and performance feedback.
- Oversee multiple concurrent implementation and advancement projects.
- Create, maintain, and monitor project plans, milestones, risks, dependencies, and status reports.
- Act as the first level escalation point for project delivery issues and coordinate resolutions with leadership.
- Monitor project health, delivery KPIs, customer commitments, and implementation timelines.
- Facilitate project governance, customer status meetings, and internal delivery reviews.
- Partner with Solutions, Product, QA, and Enablement teams to ensure successful project execution.
- Manage project scope, change requests, and delivery risks.
- Track billable and non-billable utilization, project progress, and delivery milestones.
- Support continuous improvement initiatives and contribute to delivery best practices.
- Coordinate with third-party vendors and integration partners where required.
- *Collaborate with cross-functional teams
- *Ensure compliance with ISO 27001, SOC 1, SOC 2 frameworks

What You Bring:

- Bachelors degree in business, Information Technology, Engineering, or related discipline.
- 58 years of experience in SaaS implementations, Professional Services, Project Management, Delivery Management, or Customer Success environments.
- Minimum 2 years of experience leading or mentoring project teams.




- Experience managing multiple customer-facing software implementation projects.

• Strong stakeholder management and customer communication skills.
- Excellent analytical, organizational, and problem-solving abilities.
- Ability to manage competing priorities in a fast-paced environment.
- Experience with Agile or Hybrid Agile delivery methodologies.
- Jira project management experience preferred.
- PMP, Prince2, Scrum Master, or equivalent certifications preferred.
- Strong working knowledge of Microsoft Office and Google Workspace.

Success Measures:

- On-time delivery of assigned projects
- Customer satisfaction and stakeholder feedback
- Effective management of project risks and escalations
- Team performance and delivery quality
- Successful execution of multiple concurrent implementations

Work Environment & Expectations:

- Noida/NCR based
- Demonstrates flexibility to work in required shifts.
- Compliance with security and remote working policies

Compensation & Growth: Competitive compensation aligned to market standards with strong career growth opportunities.

Life at Rightsline India:

At our India operations, we foster a culture of inclusiveness, accountability, and innovation. We believe in empowering our teams to take ownership, drive impact, and contribute meaningfully to global success. We offer a structured yet flexible work environment that balances performance with employee well-being. Our benefits framework for India includes:

- Provident Fund, Gratuity, and all statutory benefits in compliance with applicable Indian labour laws




- Comprehensive Group Medical Insurance covering employees and their eligible dependents
- Group Personal Accident Insurance for enhanced financial security
- In-office meal benefits, including sponsored breakfast, lunch, and evening snacks
- Hybrid work model with clearly defined collaboration days
- Flexible working hours, role-dependent
- Structured and transparent leave policy
- Career growth and advancement opportunities within a rapidly scaling global SaaS organization
- Continuous learning, upskilling, and leadership development support
- Quarterly employee engagement initiatives, along with celebrations and recognition programs

You will work alongside a globally connected team with strong leadership support and collaborative cross-functional exposure. We encourage proactive thinking, ownership, and initiativeideas are welcomed, and execution is supported. As a people-first organization, we are committed to building a high-performance culture where growth, accountability, and innovation go hand in hand.

Hiring Process:

- HR Screening
- Technical / Functional Interview
- Leadership Round
- Offer Rollout

Information Security & Compliance Responsibilities:

- Adhere to ISMS policies and procedures
- Protect confidential and customer data
- Report security incidents
- Participate in compliance trainings and audits

Data Privacy & Confidentiality: Employees must ensure proper handling of sensitive data in line with company policies and applicable laws.

Access & Control Responsibilities:

- Follow role-based access control principles
- Safeguard credentials
- Ensure authorized system usage

Equal Opportunity Statement: Rightsline is an equal prospect employer committed to diversity and inclusion.

Disclaimer:

This JD outlines responsibilities including compliance with company policies and may evolve based on business needs.

📌 Portfolio Delivery Manager (Noida)
🏢 RSG Media Systems
📍 Noida