Title : Platform Workforce Specialist

Position Overview

We are looking for three specialized freelance professionals to join our core workforce team. As an early-stage team member, you will not just execute tasks; you will act as a Subject Matter Expert (SME) to refine our training materials, perfect our workflows, and deliver high-quality support on our platform.

We are seeking individuals with a passion for platform integration, AI-driven automation, and technical training.

Note: While technical experience is required, company will provide comprehensive, hands-on training on our specific platform architecture and proprietary tools to ensure you are fully equipped to excel in your role.

Roles & Responsibilities

1. Focuses on the "technical heavy lifting" of platform integrations. You will manage API connections (via FiveTran/Unified), troubleshoot complex data flows, and ensure seamless synchronization between our platform and third-party tools.
2. Focuses on building and refining "business execution workflows.
3. Covers the remainder of the platform functionality, serving as the "platform expert" for end-to-end user support. You will act as a bridge between the specialized modules, ensuring comprehensive troubleshooting and user onboarding.
4. SME Content Refinement: Actively contribute to our "Learning Center" by refining training materials and documentation based on real-world platform usage.
5. Quality Assurance: Participate in "human-in-the-loop" processes, including conducting quizzes for workforce certification and validating AI-generated outputs.
6. Workflow Optimization:



Identify bottlenecks in customer support and orchestration, providing feedback to the product team to improve system stability.
7. Support Excellence: Provide high-quality, live support for specialized business services, avoiding the common pitfalls of generic, low-touch support models.

Technical Skill

1. Proven experience building complex, multi-step automated workflows (if-else logic, API triggers, data parsing).
2. Ability to diagnose and resolve integration issues, particularly with API-based platforms or SaaS ecosystems.
3. [Nice to have] Familiarity with AI-workflow tools or LLM-based integration platforms.
4. Ability to take granular, technical information and structure it into clear, repeatable training modules.

Soft skills 1. Critical Thinking: Ability to work in an environment where AI proposes, but humans decide. You must be comfortable with the "Human-in-the-loop" modelmaking final decisions on risk and quality.

2. Proactive Problem Solving: A "builder" mindset. We don't want support staff who just follow scripts; we want experts who improve the system as they use it.

3. High Adaptability: Ability to operate in an agile environment where processes are evolving rapidly.

Experience Estimation

- Years of Experience: 23 years of relevant experience in support implementation and documentation, technical support, or workflow automation.
- Background: Freelancers or consultants who have managed their own client work are highly preferred, as this requires high autonomy and qualified maturity.

Preferred candidate profile

📌 Platform Workforce Specialist (Remote | Contract) (Pune)
🏢 Aptsoft Solutions
📍 Pune