You will work as a part of the support organization, supporting new and existing customers of MetricStream. You will work closely with the rest of the support team / collaborate with cross functional teams to analyze and provide solutions to customer issues relating to MetricStream’s products.

Key Responsibilities

- Develop a robust and quick understanding of the MetricStream Platform, its applications, and customer-specific implementations
- Manage and resolve customer-raised JIRA tickets by providing timely clarifications, data fixes, and code fixes as required
- Gather detailed information from customers through support tickets or direct connect calls, and deliver accurate resolutions to their queries and issues
- Collaborate effectively with cross-functional teams — including R&D;, Professional Services, and Cloud Operations — to ensure timely and quality delivery of fixes and resolutions
- Support/Provide guidance to junior members in resolving tickets
- Perform code reviews
- Proactively and consistently communicate ticket progress and resolution updates to customers
- Perform thorough unit testing of patches prior to delivery
- Prepare and deploy patches to customers as needed





Skills and Experience

- 3–6 years of hands-on experience in software application technical support
- Strong expertise in SQL and PL/SQL, including writing complex queries for reporting and developing/debugging PL/SQL code units
- Proficient in web development technologies including HTML and JavaScript
- Working knowledge of Java and web server technologies is a plus
- Ability to analyze and fine-tune application performance to ensure optimal efficiency and responsiveness is highly desirable.
- Demonstrates strong ability to identify stable, reliable technical solutions that resolve issues effectively without introducing new problems or risks.
- Hands-on experience with tools such as Oracle SQL Developer
- Ability to manage multiple tasks simultaneously in a fast-paced, team-oriented environment
- Quick learner with the ability to rapidly understand and adapt to customer-specific solutions
- Strong analytical, problem-solving, and critical thinking abilities
- Excellent written and verbal communication skills are essential

Education BE/B.Tech, M.Tech/MCA

📌 PL/SQL Developer (Bengaluru)
🏢 MetricStream
📍 Bengaluru