Role & responsibilities:

- Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.

- Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.

- Walks customers through common phone hardware and software configurations to maximize service functionality.

- Provides solutions and resolution resources for customer repair problems.

- Interfaces with customers over the phone providing status updates and ensuring service has been restored.

- Escalates appropriate technical issues to upper-level technical support when needed.

Preferred Candidate Profile

- 0-5 years of experience in International Technical Support (Voice)

- Excellent communication skills

- Have basic understanding on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues

- Should be comfortable working in 24*7 Working Workplace

- Graduation not required(for experienced resources)

- Rotational shifts & Rotational week offs

- BCA/B.Tech Freshers are also eligible.

Perks and benefits

- Medicare Facilities.

- Both side cab facilities.

📌 PF TS IN 20 HC | Mar 16th (Noida)
🏢 TELUS Digital Philippines
📍 Noida