About AiSensy

AiSens y is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business API s. We empower 210,000+ businesse s and 10,000+ partner s—including ISVs, resellers, and affiliates—to scale their engagement and revenue through advanced automation and communication solutions

.Recognized as Meta's Emerging Partner of the Year 202 3 and CTWA Partner of the Year 202 4, AiSensy is one of India's fastest-growing B2B SaaS startup s

- .210,000+ Businesses Onboarde d: Trusted by businesses across India and beyond
- .₹8000+ Crores Revenue Drive n: Enabling real results through WhatsApp-led engagement over the last 3.5+ years

About the Role – Partner Support Executive We are looking for a Partner Support Executive who will serve as the first line of support for AiSensy’s partners, ensuring high-quality service, quick resolution of technical and operational issues, and a seamless onboarding experience. You’ll work closely with internal teams to resolve issues, maintain SLAs, and deliver a consistently robust partner experience.

Key Responsibilities

Partner Query Support

- Respond to partner queries via email, live chat, or ticketing systems like Freshdesk or Intercom.
- Maintain strong First Response Time (FRT) and meet chat acceptance SLAs .

Service Excellence

- Ensure CSAT scores of 95%+ by delivering timely, accurate, and empathetic support.
- Maintain high-quality written communication with typing speeds of 70+ words per minute .

Partner Onboarding & Integration

- Guide partners through the onboarding process and assist with dashboard integrations.
- Understand the unique business use cases of partners and deliver tailored support solutions.





Cross-Team Collaboration

- Work with Product, Tech, and Sales teams to resolve escalations and improve the partner experience.
- Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases.

Must-Have

- 2–4 years of experience in partner or customer support roles (preferably in SaaS/B2B setups).
- Strong understanding of APIs, Webhooks , and third-party integration workflows.
- Proficiency with tools like Freshdesk, Zendesk, Intercom , or similar platforms.
- Excellent verbal and written communication skills.

Good to Have

- Prior experience in SaaS customer success or technical support.
- Familiarity with CRMs and automation tools.
- Experience collaborating with internal tech and onboarding teams.

Perks & Benefits

- Be the voice of India’s fastest-growing WhatsApp API platform to its partner ecosystem.
- Collaborate closely with cross-functional teams and leadership.
- Exposure to international partner operations and real-time WhatsApp integrations.

Why Join AiSensy?

- Fast-Growing Environment : Work in a high-paced, dynamic setup that prioritizes ownership, learning, and impact.
- Global Exposure : Collaborate with WhatsApp’s global teams and join exclusive partner events.
- Create Real Impact : Help 100,000+ businesses achieve tangible outcomes through automation and smart engagement.
- Learn, Solve, Grow : Gain hands-on experience in technical integrations, client support, and strategic onboarding.

Learn More About Us YouTube Demo – Watch Now

Partnership Model Explore here

- Website: https://m.aisensy.com
- YouTube: AiSensy YouTube Channel
- LinkedIn: AiSensy LinkedIn
- Instagram: @aisensy_official

📌 Partner Support Executive (Gurugram)
🏢 AiSensy
📍 Gurugram