About the Role

We are looking for a Partner Relationship Manager to own the end‑to‑end journey of business partners, from onboarding through certification cycle support and issue resolution. This is a client‑facing operations role requiring solid communication, disciplined time management, and relationship management skills.

Key Responsibilities

- Relationship lifecycle management including onboarding, coordination, and engagement

- Acting as the primary contact for partner queries, escalations, and follow‑ups

- Coordinating certification workflows end‑to‑end: applications, audit scheduling, certification decisions

- Tracking report submissions between partners, auditors, and internal teams

- Managing timelines across multiple partner accounts and proactively flagging delays

- Coordinating surveillance, recertification schedules, and scope extension requests

- Liaising with internal teams for contract review, quotation support, and certification cycle planning

- Maintaining accurate records in CRM/CB management systems

- Supporting nonconformity follow‑up coordination and closure verification tracking

- Preparing MIS/status reports and dashboards in Excel for management visibility

- Handling day‑to‑day customer communication with responsiveness and professionalism

Mandatory Requirements





- Operational process knowledge: End‑to‑end understanding of certification body operations

- Excellent communication: Strong verbal and written skills

Must‑Have Skills

- Client/partner relationship management ability

- Sharp time management across multiple accounts

- Basic working knowledge of ISO management system standards (e.g., ISO 9001) and certification report formats

- Proficiency in Microsoft Excel, Word, and CRM/DMS tools

- Well‑organized, proactive, and able to work independently

Good‑to‑Have Skills

- Prior exposure to certification bodies, audit firms, or compliance‑driven services

- Familiarity with IAF Mandatory Documents or accreditation requirements

- Experience with certification management software or CB/CRM platforms

- Understanding of CAPA/nonconformity handling processes

- Exposure to process improvement or Lean/Six Sigma fundamentals

Ideal Candidate Profile

- 4–5 years of experience in client relationship management, business coordination, or operations

- Certification/compliance industry background is a plus but not mandatory

- Comfortable being the primary escalation point and coordinating across teams to drive outcomes

📌 Partner Relationship Manager – Operations - JG (Ahmedabad)
🏢 IAssess Consultants
📍 Ahmedabad