We are looking for a responsible and computer-proficient candidate who can manage the complete order cycle—from receiving and processing orders to dispatch, delivery tracking, and customer support.

Key Responsibilities

- Receive and process orders from the website, Instagram, WhatsApp, and offline channels • Confirm product details, delivery address, and payment status with customers • Check product availability and coordinate with the inventory team • Enter and update order details accurately in Excel or order management software • Prepare invoices, packing slips, courier labels, and other dispatch documents • Coordinate with the packing team to ensure accurate and timely dispatch • Book shipments and monitor order tracking and delivery status • Send order confirmations and tracking details to customers • Handle customer calls and WhatsApp messages professionally • Respond to enquiries regarding products, prices, availability, and order status • Manage customer complaints, returns, exchanges, and delivery-related issues • Follow up on pending payments, delayed deliveries,



and undelivered orders • Maintain daily reports for orders, dispatches, deliveries, returns, and payments • Coordinate with the sales, inventory, accounts, packing, and courier teams Required Skills:
- Good knowledge of computers, the internet, email, and WhatsApp • Working knowledge of MS Excel and basic billing or invoicing • Good communication skills in Hindi and basic English • Ability to communicate politely and professionally with customers • Strong attention to detail, multitasking, and problem-solving skills • Previous experience in jewellery, retail, e-commerce, order processing, or customer service will be preferred • Freshers may also apply if they have valuable computer and communication skills Candidate Profile:
- Male candidate • Responsible, punctual, organised, and honest • Customer-friendly attitude • Willingness to learn and take ownership of work ? To apply, please send your CV on WhatsApp: (phone hidden)

📌 Order Processing & Dispatch Executive (Jaipur)
🏢 Pinkcity craft
📍 Jaipur