Urgent Requirement | Subcontract-Oracle EBS Technical Lead - Oracle Advanced Collections Telephony/CTI setup and integration | 100 % Remote

Job Title: Oracle EBS Technical Lead - Oracle Advanced Collections Telephony/CTI setup and integration

Experience: 8+ Years

Engagement Subcontract

Work Mode & Location: 100% Remote

Notice Period: Immediate to 15 Days OR Serving NP

Role Overview

We are looking for an experienced Oracle EBS Technical Lead with strong expertise in Oracle EBS R12.x , Advanced Collections (IEX) , Accounts Receivable (AR) , and Oracle technical development. The ideal candidate should have hands-on experience in Oracle Advanced Collections Telephony/CTI integration , RICEW development, Oracle workflows, APIs, and enterprise integrations.

Key Responsibilities

- Lead Oracle EBS technical development for Advanced Collections (IEX) and Accounts Receivable (AR).
- Design, develop, and support Oracle EBS integrations with enterprise applications.
- Develop and maintain RICEW objects (Reports, Interfaces, Conversions, Extensions, Workflows).
- Build interfaces using APIs, Open Interfaces, Web Services, and PL/SQL.
- Configure Oracle EBS security, responsibilities, menus, and user access.
- Support Oracle Advanced Collections Telephony/CTI integrations.
- Troubleshoot production issues, optimize performance, and perform root cause analysis.
- Support upgrades, patches,



and Oracle EBS maintenance activities.
- Collaborate with business and functional teams to deliver technical solutions.

Required Skills & Experience

- 8+ Years of experience.
- Strong hands-on experience as an Oracle EBS Technical Lead.

- Deep technical knowledge of
- PL/SQL, Forms, Reports, XML Publisher
- Interfaces using APIs, Open Interfaces, and Web Services
- Functional and technical experience with:

- Advanced Collections (IEX)

- Accounts Receivable (AR)
- Experience with EBS R12.x (R12.2.x preferred).
- Solid experience in security and access setup in Oracle EBS.
- Knowledge of Oracle workflows, concurrent programs, and SOA integrations.
- Mandatory hands-on experience with Oracle Advanced Collections Telephony/CTI setup and integration , including Oracle Universal Work Queue (UWQ), Advanced Outbound Telephony (AOT), click-to-dial, screen pop, call activity tracking, agent setup, and dialing rule configurations.
- Experience integrating Oracle Advanced Collections with telephony platforms such as Cisco, Avaya, Genesys, or similar CTI solutions .
- Robust troubleshooting, communication, and stakeholder management skills.

Preferred Skills

- Oracle SOA Suite
- Oracle Integration Cloud (OIC)
- Performance Tuning
- Oracle Workflow Builder
- Production Support

📌 Oracle EBS Technical Lead (India)
🏢 First Phoenics Solutions
📍 India