- Provide technical expertise on Oracle CC&B; (Customer Care & Billing) modules, including Order Management, Invoice Capture Center, Cash Applications, Credit Management, and Collections.
- Collaborate with stakeholders to identify business requirements and develop solutions using Oracle Utilities products such as OTTRM (Order-to-Cash Transformation & Revenue Management).
- Develop and maintain complex reports using SQL queries to analyze billing data for clients.
- Troubleshoot issues related to cash management, billing discrepancies, and collections processes.
- Ensure timely resolution of customer complaints through effective communication with customers.
Desired Candidate Profile
- 7-12 years of experience in Oracle CC&B; implementation projects or similar roles.
- Bachelor's degree in Any Specialization (B.Tech / B.E.).
- Robust understanding of Oracle EBS R12i functionality including Order Management, Invoicing, Cash Applications, Credit Management, Collections etc. .
- Proficiency in writing complex SQL queries for report development.