Operations 360

- Coordinate with various Process teams

- Coordinate with various Product teams

- Coordinate with RPC’s

- Conduct Trainings for RPC’s

- Conduct meetings and coordinate with different business units

- Ensure Processes which are released to RPC’s and confirmation is obtained for implementation

- Perform GL Reconciliation

- Coordinate with IAD audit and coordinate with RPC’s for closure of audit observations

- Should have knowledge of KYC documents and regulations

- Identification and Implementation of the Quality Checks to be done on the new processes released of Retail Liability Operations

- Performing quality control checks as per the defined parameter

- Performing regulatory activities, tracking and reporting the same within defined timelines





- Identifying controls for system validations

- Liaising with Departments like Compliance/Product/ Process/ Legal/ Marketing as and when required

- Implementing controls prior and post Audit findings

- Periodic vendor visit

- Conduct regular trainings

Skills Required

- Positive communication skills

- Interacting with various stake holders

- Should have good knowledge on Excel, Word, PPT

- Knowledge of building queries for extracting data from reporting systems

( DWH , SQL etc..)

- Eye for details

- Knowledge of KYC guidelines

📌 Operations Team Member-Support Services-Quality Control-Operations 360 (Mumbai)
🏢 Kotak Mahindra Bank
📍 Mumbai