Executive/Sr. Executive Operations

Reports To: Manager

Qualifications:

Any Hotel Management Graduation (Preferably IHM Indian Hotel Management)

Experience:

1- 6 years of experience

Key Performance Areas

Daily activities

1. Reports to the Operation Manager
2. Ensure supervisors and operators presence in all the shifts
3. Milk supply should be on time, need to give confirmation every morning
4. All the machines should be operational on time
5. Check the inventory level in all the locations/ FIFO standards to be followed
6. Check the Operators & supervisors grooming and uniform standards
7. Coffee machine MIS details need to be updated in the registers and the same to be discuss with Operation Manager daily basis.
8. Coffee machines should be in working condition
9. Registers, records and files should be updated and maintained regular basis.
10. Check the complaint registers update operation manager regular basis.
11. Necessary accessories and products to be available next the coffee machine.
12. Daily check list should be placed next to the coffee machine, operator should update every one hour, and it should be cross verified and signed by the supervisors and Operation executives.

Weekly Activities

1. Involve in preparing coffee MIS report take the acknowledgement
2. Weekly coffee machine cleaning schedule to be followed
3. Inventory level should be checked every week,



and place the indent after taking the proper approval.
4. Cross verify the operators, supervisor's duty roasters.
5. Meeting with Admin (FM) send minutes of the meeting report.
6. Submit wastage report weekly basis by Saturday Fortnightly activities

7. Preventive maintenance follows up with service team
8. Check the staffing status, and attrition level.
9. Operations & Service meeting every fortnight and carry necessary reports.

10. Inventory check
11. Invoice submission if any
12. Meeting with Admin/ Facilities Management

Monthly activities

1. Pest control needs to be done follow up for all the machines

2. Month end coffee MIS and cuppage status
3. Raising invoices, bills submission and payments follow up
4. Inventory level check
5. Submit physical closing stock status and wastage report

6. Operators salary and vendors payment follow up
7. Attend monthly Operation meeting
8. Submit operators and supervisors monthly attendance copy.
9. Submit the best operators/supervisors nominations to HR dept by 5th of every month

10. Cleaning materials projections need to be made every month by executives

Lead Self Competencies Good Rapport building & Conversational skill

Process driven approach

Valuable at Execution

Good at adhering to SOP

Should be Proactive

Should be self motivated

Should be result oriented

📌 Operations Senior Executive/ Executive (Bengaluru)
🏢 Coffee Day Global
📍 Bengaluru