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Team & People Management

Lead, mentor, and develop team managers, project leads, and offshore delivery teams

Own workforce planning, resource allocation, and capacity management

Drive performance improvement, employee engagement, and succession planning

Stakeholder & Client Management

Act as the primary offshore operations contact for onshore stakeholders and leadership

Lead governance meetings and present delivery performance, risks, and improvement plans

Manage escalations end-to-end with timely resolution and explicit communication

Quality, Governance & Continuous Improvement

Build dashboards and reporting mechanisms to track delivery performance

Drive process standardization, root-cause analysis, and corrective actions

Identify automation opportunities to improve productivity

Ensure compliance with organizational, security, and quality standards

Reporting

Own daily, weekly, and monthly operational reporting on SLA adherence, delivery timelines, quality, utilization, and risks

Required Experience

12–16 years of overall experience in IT Operations, Delivery Management, Service Delivery, or Technology Delivery

6–8 years in a managerial or delivery leadership role,



specifically managing offshore teams reporting into onshore/global stakeholders

Proven track record managing multiple projects/workstreams with governance and KPI accountability

Experience handling delivery risks, escalations, and stakeholder expectations

Background in software development, technology services, or insurance technology

Required Skills

Offshore Delivery Management • Operations Management • SLA Management • Delivery Governance • Team Leadership • Resource & Capacity Planning • Stakeholder Management • Risk & Escalation Management • KPI Management • Process Improvement • Management Reporting

Preferred Skills

Insurance/InsurTech domain experience

Experience with global or Middle East-based stakeholders

Agile, Scrum, SDLC knowledge

Jira, Azure DevOps, Confluence, or MS Project

ITIL, Lean, Six Sigma, or PMP certification

Education

Bachelor's degree in Engineering, Computer Science, IT, or Business Administration. MBA or relevant certifications (PMP, ITIL, Agile, Scrum, Lean, Six Sigma) preferred.

Location: Chennai | Work Mode: Work from Office | Type: Full-Time

📌 Operations Project Manager (Chennai)
🏢 Anoud Technologies
📍 Chennai